HKR

Onboarding Specialist

HKR
Posted 10/21/2026full-timeRemote • ArgentinaJuniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the onboarding journey for restaurant partners, ensuring successful account setup and integration while enhancing user experience. Proficient in utilizing CRM and support tools to streamline processes and improve communication.

Highest-signal resume keywords
B2B SaaS ImplementationCustomer OnboardingCRM ProficiencyHospitality Technology KnowledgeProject Management

About the role

Key responsibilities & impact
  • Own the end-to-end onboarding journey for new restaurant partners from kickoff call through go-live
  • Set up, configure, and test accounts to capture each restaurant's voice, menu, hours, and policies
  • Support restaurant owners and staff via email, phone, and text
  • Troubleshoot setup and integration issues involving POS, Toast, OpenTable, or SevenRooms
  • Escalate issues to product or engineering teams when appropriate
  • Manage multiple onboarding projects and ensure accounts progress successfully
  • Create and improve onboarding playbooks, templates, and documentation
  • Collaborate with Sales and Support on handoffs
  • Track metrics such as time-to-go-live and improve the user experience

Requirements

What you’ll need
  • 1-3 years of experience in B2B SaaS Implementation or Customer Onboarding
  • Stellar written and verbal communication skills in English
  • Kind, empathetic, and customer-first approach
  • Highly organized and process-driven
  • Ability to thrive in a fast-paced, sometimes ambiguous early-stage startup environment
  • Scalable problem-solving mindset
  • Proficiency with CRM and support tools such as HubSpot, Salesforce, and Intercom
  • Knowledge of hospitality technology, including POS, reservations, or restaurant software, is a plus

Benefits

Comp & perks
  • Fair market pay
  • Remote, full-time job - work from the comfort of your own home
  • US time schedule in shifts with 1 hour of lunch break
  • Start-up culture, young team, no egos, no BS

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account SetupIntegration TroubleshootingOnboarding Playbook CreationMetrics TrackingProcess Improvement
Soft Skills
Stellar Communication SkillsEmpathyOrganizational SkillsProblem-Solving MindsetCustomer-First Approach
Tools & Technologies
HubSpotSalesforceIntercomPOS SystemsOpenTableToastSevenRooms
Industry Keywords
Restaurant SoftwareHospitality TechnologyCustomer SupportOnboarding JourneyFast-Paced Startup Environment