HotelNetSolutions GmbH

Customer Support

• Lead the international Customer Support team
• Create an environment in which employees take ownership and share knowledge
• Identify and improve support processes
• Continuously develop the support function together with the team
• Monitor and interpret key performance indicators
• Work closely with Product Management, Engineering, and Sales
• Channel customer feedback into product improvements
• Handle escalations with confidence and professionalism
• Develop sustainable, long-term solutions

Head of Customer Support

DevOps Engineer

• Operate and further develop the Azure Cloud environment
• Design a modern, scalable cloud architecture in close collaboration with the development team
• Automate deployments and develop reliable, reproducible release processes
• Set up production, test, and QA environments
• Build logging and monitoring structures for early issue detection
• Develop concepts for automated scaling up and down
• Manage backup strategies, performance, and availability
• Monitor the costs of the Azure environment
• Document the cloud infrastructure, decisions, dependencies, and processes
• Support IT security and PCI-related requirements
• Work closely with the development team to build a secure, future-ready platform

Head of Customer Support

DevOps Engineer, Azure Cloud – Part-Time