Customer Service jobs in United States

Explore 1 matching jobs.

HOYA Surgical Optics

Customer Service Representative

HOYA Surgical Optics

Posted: 10/20/2026
F&G

New Business Customer Contact Service Representative

F&G

Posted: 10/20/2026
HOYA Surgical Optics

Customer Service Representative

HOYA Surgical Optics
Posted 10/20/2026full-timeRamsey • Minnesota • United StatesJuniorMid-Level💰 $20 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills through effective communication and problem resolution, with a focus on order management and billing processes in an optical setting.

Highest-signal resume keywords
Customer Service ExperienceOptical ExperienceOrder ManagementBilling AdjustmentsCommunication Skills

About the role

Key responsibilities & impact
  • Answer incoming inquiry calls and, in rare occasions, in person, from Customers in a professional manner
  • Fill out Rx order forms and quote prices
  • Adjust complaints concerning billing and services rendered
  • Refer complaints of service failures to designated department managers for investigation
  • Locate an order’s current or past position in the facility by looking in computer system
  • Tag trays when necessary
  • Pull original invoices for redo’s, enter redo orders over phone, issue credits for redo’s
  • Give estimated finish times, monitor own “promise jobs” and notify customers of delays
  • Archive prior work for restarts per doctors instructions
  • Cross-train to help where needed and as directed by the Supervisor

Requirements

What you’ll need
  • High School Diploma or GED
  • 2 years of telephone customer service experience is a plus
  • Optical experience recommended
  • Must work out of the Ramsey office (not remote)

Benefits

Comp & perks
  • Health/Dental/Vision/Disability Insurance
  • Tuition Reimbursement
  • 401K plans
  • PTO and Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Rx Order FormsInvoice ManagementOrder TrackingData EntryComplaint Resolution
Soft Skills
Professional CommunicationCross-Training AbilityProblem-Solving
Tools & Technologies
Computer System
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Optical IndustryCustomer Inquiry HandlingService FailuresPromise Jobs Monitoring