HOYA Surgical Optics

Procurement

• Develop and execute sourcing strategies for materials, equipment, services, and indirect spend categories
• Lead RFQ/RFP processes, supplier selection, bid evaluations, and contract negotiations
• Lead cost savings, supplier optimization, and value creation initiatives
• Execute cost reduction, supplier consolidation, contract optimization, and supply continuity improvements
• Build strategic supplier relationships
• Monitor and improve supplier performance through KPIs, scorecards, business reviews, and corrective action plans
• Identify, qualify, and manage suppliers
• Negotiate pricing, service levels, payment terms, and commercial agreements
• Maintain contract compliance and renewal schedules
• Partner with Legal, Finance, and business leaders on contract review, risk management, and implementation
• Ensure uninterrupted supply of critical materials and services
• Partner with business leaders to understand current and future requirements
• Collaborate with operations, finance, supply chain, quality, laboratory leadership, and shared services
• Support capital equipment purchases and strategic business projects
• Deliver annual savings and procurement performance objectives
• Track and report procurement KPIs, supplier performance, savings, and risk indicators
• Support profitability, efficiency, and operational excellence initiatives
• Drive procurement process improvements, system enhancements, reporting, and best-practice adoption
• Ensure compliance with company policies, internal controls, and regulatory requirements
• Align local sourcing activities with Global Procurement and Supply Chain strategies
• Implement globally negotiated supplier agreements, pricing, and procurement policies across North American operations
• Gain exposure to international sourcing strategies, supplier networks, and enterprise-wide procurement initiatives

Procurement Manager

Learning and Development

• Develop and deliver technical, product, and practice-development training for employees and customers across the independent eye care professional channel
• Translate complex optical concepts, technologies, and product information into engaging, practical learning experiences
• Facilitate technical education for sales teams, customer-facing employees, customers, and eye care professionals
• Lead annual and ongoing national technical training initiatives
• Develop training plans and learning experiences supporting product launches, advanced optical technologies, business initiatives, and practice-development opportunities
• Coordinate training calendars, audiences, content, resources, and delivery requirements
• Evaluate training effectiveness and continuously improve programs using learner feedback, business needs, and performance insights
• Provide specialized technical and product training to sales representatives, customer service employees, and other customer-facing teams
• Develop customer-facing educational programs supporting patient and practice needs
• Develop, maintain, and deliver ABO/NCLE-compliant continuing education programs
• Facilitate approved continuing education courses at customer events, trade shows, conferences, and other industry programs
• Develop and improve training materials, presentations, facilitator guides, webinars, job aids, and other learning resources
• Serve as a technical and optical subject matter expert to internal teams and customers
• Collaborate with Learning & Development, Sales, Marketing, Product Management, R&D, Global Training, Customer Service, and Business Development
• Represent technical training at internal meetings, customer events, trade shows, conferences, and industry forums
• Perform additional duties as assigned based on evolving business needs

National Technical Training Manager

Outside Sales

• Create and execute territory sales plans meeting or exceeding sales targets and supporting revenue and profit objectives
• Identify market trends and competitor strategies
• Conduct in-office and phone/email calls with Eye Care Professional accounts to generate sales and build customer relationships
• Prepare annual call plans, route plans, and daily physical call plans
• Deliver product training and education to Eye Care Professionals and their staff
• Analyze account metrics and assist customers with problem solving, including non-adapt, fitting issues, customer presentation skills, and finishing lab skills
• Execute marketing programs and promotions
• Build long-term relationships with existing and new customers
• Maintain communication and timely follow-up with customers and prospects
• Complete sales activity reports and presentations
• Collaborate with Marketing, Customer Care, lab personnel, and Accounting to ensure high customer service standards
• Manage sales for the Lower Mainland and Central British Columbia

Territory Sales Manager

Customer Support

• Support customers across all Hoya labs as part of a centralized Customer Care enterprise team
• Identify issues with unprocessed orders, correct orders, and submit them for processing
• Contact customers when issue resolution requires customer input
• Identify alternative solutions that help release orders for processing
• Engage Customer Service for lab-specific considerations or customer contact and inform CS when action is needed
• Work with Customer Service and lab employees across all labs
• Document interactions and significant order modifications in DVI account notes
• Keep abreast of products and availability
• Keep queues up to date and move orders into the labs
• Support inbound phone or email coverage during emergencies

Customer Care Order Resolution Specialist

• Achieve sales objectives and grow sales volume for Hoya Vision Care products in the assigned territory
• Deliver an exceptional customer experience
• Add new Eye Care Professional accounts and grow existing ECP business and customer loyalty
• Execute sales strategy, prospect for new accounts, and deliver new business acquisitions
• Meet customers in person, including daily driving and overnight stays
• Meet or exceed sales targets and territory performance through prospecting, new business acquisition, and KPI execution
• Manage the monthly sales budget and expenses
• Establish customer relationships using a consultative sales approach
• Develop trusted-advisor relationships with Eye Care Professionals
• Plan territory drive plans and document key actions using corporate tools and applications
• Collaborate with Lab Partners, Customer Service, Marketing, Revenue Management, and other internal departments
• Deliver Quarterly Business Reviews covering prospecting activity, KPIs, customer performance, and relevant insights
• Maintain product expertise through continual learning
• Manage territory sales budget and strategic initiatives
• Open new opportunities through cold calls and sales analysis
• Use Salesforce and Power BI to plan and execute territory activities
• Develop and manage the customer pipeline to project future sales volume
• Customize professional selling approaches based on segmentation, audience, and ECP business needs
• Create detailed customer business plans with measurable goals
• Analyze performance outcomes, adjust business plans, and develop strategic initiatives
• Monitor marketplace trends, competitor activity, customer demographics, and customer needs
• Train existing and prospective accounts on HOYA Vision Care products and promotions
• Help ECPs improve their customers’ experience through evaluation and observation
• Provide updates on products, pricing, customer feedback, and HOYA Business Reviews

Territory Sales Manager – Central California

• Achieve sales objectives and grow sales volume for HOYA Vision Care products in the assigned territory
• Deliver an exceptional customer experience
• Add new Eye Care Professional accounts and grow existing ECP business and customer loyalty
• Execute sales strategy, prospect for new accounts, and deliver new business acquisitions
• Travel throughout the territory and meet customers in person, including overnight stays
• Meet or exceed sales targets and territory performance through prospecting, new business acquisition, and KPI execution
• Manage the monthly sales budget and territory expenses
• Establish consultative customer relationships and trusted-advisor relationships with ECPs
• Plan territory drive plans, document key actions, monitor progress, and achieve sales objectives using corporate tools
• Collaborate with Lab Partners, Customer Service, Marketing, Revenue Management, and other internal departments
• Deliver quarterly business reviews covering prospecting activity, KPIs, customer performance, and relevant insights
• Maintain product expertise and apply product knowledge in customer and prospect interactions
• Manage territory sales budgets and strategic initiatives
• Prospect through cold calls and analysis to create new business opportunities
• Use Salesforce and Power BI to plan and execute territory activities
• Develop and manage the customer pipeline to project future sales volume
• Customize selling approaches based on segmentation, audience, and ECP business needs
• Create customer-specific business plans with clear, measurable goals
• Analyze performance outcomes, adjust business plans, and develop strategic initiatives
• Monitor marketplace trends, competitor activity, customer demographics, and customer needs
• Train current and prospective accounts on HOYA Vision Care products and promotions
• Evaluate customer touchpoints to help ECPs improve customer experience
• Provide updates on products, pricing, customer feedback, and HOYA business reviews

Territory Sales Manager – Cleveland

• Achieve sales objectives and grow sales volume for HOYA Vision Care products in the assigned territory
• Deliver an exceptional customer experience
• Add new Eye Care Professional accounts and grow existing ECP business and customer loyalty
• Execute territory strategy, account prospecting, and new business acquisition
• Meet or exceed sales targets and territory performance metrics
• Manage the monthly sales budget and expenses
• Establish consultative customer relationships and trusted-advisor relationships with ECPs
• Use corporate tools and applications to plan territory strategies, document actions, monitor progress, and achieve sales objectives
• Collaborate with Lab Partners, Customer Service, Marketing, Revenue Management, and other internal departments
• Open new opportunities through cold calls and analysis
• Use Salesforce and Power BI to plan and execute territory activities
• Develop and manage the customer pipeline to project future sales volume
• Customize professional selling approaches based on segmentation, audience, and ECP business needs
• Create detailed customer business plans with measurable goals
• Analyze performance outcomes, adjust business plans, and develop strategic initiatives
• Review and refine plans quarterly with the District Sales Manager
• Monitor marketplace trends, competitor activities, customer demographics, and customer needs
• Train existing and prospective accounts on HOYA Vision Care products and promotions
• Help ECPs improve their customers’ experience through evaluation and observation
• Provide updates on products, pricing, customer feedback, and HOYA Business Reviews

Territory Sales Manager – Dallas

Accounting Manager

• Own and oversee the monthly, quarterly, and annual financial close process
• Review and approve journal entries, account reconciliations, and financial analyses
• Ensure compliance with IFRS, corporate accounting policies, internal controls, and regulatory requirements
• Maintain the integrity of the general ledger and supporting financial reporting processes
• Partner with FP&A and Finance Leadership to explain results, investigate variances, and identify financial risks and opportunities
• Provide day-to-day leadership and oversight of the accounting team
• Establish priorities, accountability, and performance expectations
• Coach, develop, and support team members
• Serve as the primary accounting contact for internal and external audits
• Coordinate audit requests and resolve audit findings and recommendations
• Act as the accounting function leader during the SAP S/4HANA ERP transformation
• Partner with the SAP project team on process changes, testing, cutover planning, and stabilization
• Provide accounting subject matter expertise on reporting, controls, close processes, and operational accounting
• Identify and implement opportunities to automate, streamline, standardize, and improve accounting processes
• Develop and maintain documentation for key processes and controls
• Build relationships with Finance, Operations, Supply Chain, Commercial, and Corporate stakeholders
• Provide accounting guidance and advise senior leadership on accounting and financial reporting matters

Senior Accounting Manager

• Achieve sales objectives and grow sales volume for HOYA Vision Care products in the assigned territory
• Deliver an exceptional customer experience
• Add new Eye Care Professional accounts and grow existing ECP business and customer loyalty
• Execute sales strategy, prospect for new accounts, and acquire new business
• Manage sales targets, territory performance, monthly budgets, and expenses
• Establish consultative customer relationships and trusted-advisor partnerships with ECPs
• Plan territory drive routes, visit customers, document actions, monitor progress, and achieve sales objectives using corporate tools
• Collaborate with Lab Partners, Customer Service, Marketing, Revenue Management, and other internal departments
• Deliver Quarterly Business Reviews covering prospecting activity, KPIs, customer performance, and relevant insights
• Build product expertise and apply product knowledge in customer and prospect interactions
• Open new opportunities through cold calls and analysis
• Develop and manage the customer pipeline and project future sales volume
• Customize selling approaches and detailed business plans to customer needs
• Analyze performance outcomes, adjust business plans, and develop strategic initiatives
• Monitor marketplace trends, competitor activity, customer demographics, and customer needs
• Train existing and prospective accounts on HOYA Vision Care products and promotions
• Help ECPs improve their customers’ experience
• Provide updates on products, pricing, customer feedback, and HOYA business reviews

• Achieve sales objectives and grow sales volume for HOYA Vision Care products in an assigned territory
• Deliver an exceptional customer experience
• Add new Eye Care Professional accounts and grow existing ECP business and customer loyalty
• Execute sales strategy, prospect for new accounts, and deliver new business acquisitions
• Prospect for accounts, manage the monthly budget, and meet or exceed territory performance targets
• Establish customer relationships through a consultative sales approach and develop trusted-advisor relationships
• Plan territory drive plans, visit customers, document key actions, monitor progress, and achieve sales objectives using corporate tools
• Collaborate with Lab Partners, Customer Service, Marketing, Revenue Management, and other internal departments
• Deliver Quarterly Business Reviews covering prospecting activity, KPI performance, customer performance, and relevant insights
• Build product expertise and apply product knowledge in customer and prospect interactions
• Manage the territory sales budget, sales pipeline, forecasts, expenses, and strategic initiatives
• Open new opportunities through cold calls and analysis
• Use Salesforce and Power BI to plan and execute territory activities
• Develop customized customer business plans with clear, measurable goals
• Analyze performance outcomes, adjust business plans, and develop strategic initiatives
• Monitor marketplace trends, competitor activities, customer demographics, and customer needs
• Train existing and prospective accounts on HOYA Vision Care branded products and promotions
• Help ECPs improve their customers’ experience by evaluating customer touchpoints
• Provide updates on products, pricing, customer feedback, and HOYA business reviews

Procurement Manager

National Technical Training Manager

Territory Sales Manager

Customer Care Order Resolution Specialist

Territory Sales Manager – Central California

Territory Sales Manager – Cleveland

Territory Sales Manager – Dallas

Senior Accounting Manager

Territory Sales Manager

Territory Sales Manager – Michigan