i4pro

QA Engineer

• Participate in the development process from the refinement stage, challenging business rules, assessing testability, and transforming acceptance criteria into verifiable scenarios
• Plan and execute projects by preparing and carrying out comprehensive test plans within deadlines and acceptance criteria
• Apply risk-based testing, prioritizing efforts according to business criticality, technical complexity, and defect history
• Guide the testing strategy across different products and modules, covering unit, integration, contract, UI, E2E, and non-functional testing
• Architect, evolve, and scale automation frameworks and infrastructure, ensuring reuse, parallel execution, and reproducible environments
• Promote best practices for version control in automated test repositories
• Implement quality gates in CI/CD pipelines, including static analysis, coverage, and performance thresholds
• Suggest, document, and evolve Software Quality standards, templates, and policies, including policies for the use of AI in testing
• Apply AI to assisted test-suite generation, regression prioritization, failure triage, and defect analysis, with human validation and protection of sensitive data
• Evaluate and recommend tools and technologies through proofs of concept
• Define test-data and test-environment management strategies
• Lead measurable process-optimization initiatives, reducing lead time, flaky tests, and rework
• Mentor Junior and Mid-Level Analysts through code reviews and internal training
• Advise developers on testability, unit testing, and integration testing
• Support leadership in communicating quality risks to Product, Architecture, Operations, and customers
• Occasionally generate solution packages, support customer configuration, and conduct training sessions

Senior Test Analyst

Marketing Analyst

• Develop and implement internal and external communications strategies aligned with the company’s objectives and values
• Execute the internal communications strategy, promoting clarity, engagement, and organizational alignment
• Develop corporate campaigns focused on culture, organizational leadership, events, and commemorative dates
• Structure and manage the integrated communications and marketing calendar
• Create, review, and adapt corporate and commercial content, including emails, announcements, presentations, articles, newsletters, scripts, videos, and podcasts
• Work collaboratively with HR, Legal, Sales, and executive leadership
• Plan and execute customer and prospect relationship strategies
• Support the Sales team with campaigns, content, and materials for demand generation, customer retention, and cross-selling
• Develop and coordinate inbound marketing initiatives, including content production, premium content, campaigns, and lead generation
• Contribute to digital and external communications, social media, the website, PR, corporate positioning, and branding
• Plan, execute, and monitor corporate events from planning through post-event activities
• Plan and enhance the corporate website and landing pages
• Build relationships with entities, regulatory bodies, and media outlets in the insurance industry
• Monitor and measure campaign performance through KPIs and metrics, preparing reports and recommending improvements
• Use Artificial Intelligence tools to optimize processes, produce content, and improve efficiency
• Conduct benchmarking and monitor trends in communications, marketing, technology, and the market

Mid-Level Communications and Marketing Analyst

Learning and Development

• Plan, deliver, and evaluate in-person and online training programs aligned with business needs
• Identify training and development needs across departments using gap analysis, feedback, and metrics
• Develop internal content and adapt materials for different audiences
• Manage partners and vendors for technical and behavioral training
• Administer LMS platforms, updating learning paths, courses, and reports
• Measure training outcomes and impact, developing metrics and reports for senior management
• Support leadership development initiatives, internal programs, workshops, and team-building activities
• Contribute to Individual Development Plans (IDPs)
• Participate in employee engagement and workplace climate initiatives
• Conduct benchmarking of L&D and development practices
• Promote development initiatives through employee and leadership IDPs
• Map talent potential, key personnel, critical positions, and succession plans
• Review or create L&D policies and manuals
• Identify opportunities to improve the performance management cycle, implement changes, establish timelines, ensure completion of each stage, and monitor calibration sessions

Senior Learning & Development Analyst

Sales

• Achieve revenue growth targets across the existing customer base
• Serve as the point of contact for communicating insurers’ strategic positioning to i4pro
• Manage the achievement of corporate targets through KPI management
• Develop sales plans aligned with strategies established alongside senior management
• Analyze and improve the sales process
• Drive sales growth, market effectiveness, service excellence, and a strong external customer experience
• Hold i4pro teams accountable for improvement actions to enhance customer experience and NPS
• Understand the company’s products and services in order to offer the best business solution for each customer
• Manage the entire opportunity lifecycle: identification, qualification, proposal, negotiation, and closing

Senior Sales Executive – Hunter

Customer Success Manager

• Manage a portfolio of clients, overseeing their journey and promoting a continuous successful experience
• Lead follow-up and alignment meetings with operational, technical, and executive stakeholders, presenting results, risks, and opportunities
• Support new clients’ transition to production, ensuring a structured process aligned with business objectives
• Develop success plans, monitoring metrics, risks, outcomes, and improvement opportunities
• Serve as the client’s primary strategic point of contact, coordinating requests with Product, Engineering, Support, Services, Technology, PMO, and Sales teams
• Monitor portfolio health indicators (Health Score), satisfaction, usage, incidents, backlog, and SLAs, taking preventive action to mitigate risks
• Support clients during critical operational situations, ensuring alignment, communication, and escalation management
• Represent the Voice of the Customer within the organization, contributing to the evolution of products, processes, and services
• Identify expansion, upsell, and cross-sell opportunities in partnership with the Sales team
• Support contract renewal processes, reinforcing perceived value, delivered results, and risk mitigation
• Contribute to the evolution of i4Pro’s Customer Success practices, processes, and strategies
• Work collaboratively with Service Management, Support, Sales, PMO, Engineering, Product, Technology, Professional Services, vendors, and client leadership

Revenue Operations

• Own the forecast and pipeline, providing analyses and recommendations directly to the CRO and C-level executives
• Design the quota, territory, and compensation plan architecture in partnership with Finance and People Operations
• Define and execute governance for CRM, data, and sales tools
• Lead the evaluation and implementation of new technologies—including CRM, BI, and AI applied to sales
• Define the company’s sales methodology (SPIN, Solution Selling, MEDDIC, or equivalent) and drive its adoption across the team
• Structure and execute the sales team’s ongoing enablement program
• Define the technical opportunity qualification model and implement it with the presales team
• Structure the response process for strategic RFPs/RFIs and high-value proposals
• Serve as the link between Sales and Product, bringing market demand into roadmap prioritization
• Deliver forecast accuracy, a reliable baseline, and measurable improvements in sales cycle time and conversion; ensure the methodology is reflected in the CRM and that the quota and compensation plan is approved

Senior Test Analyst

Mid-Level Communications and Marketing Analyst

Senior Learning & Development Analyst

Senior Sales Executive – Hunter

Customer Success Manager

Senior Revenue Operations Executive – Sales Excellence