iMentor

Salesforce Administrator

• Maintain data integrity across a large Salesforce organization with extensive custom configuration
• Build and maintain reconciliation checks between Salesforce and source systems
• Deduplicate contact and household records; manage imports and extracts
• Detect and prevent silent data loss
• Define and evidence data-quality standards
• Administer users, profiles, roles, permission sets, sharing rules, and field-level security using least privilege
• Conduct periodic access reviews
• Handle mentor, student, and donor records in line with FERPA, donor obligations, and data protection policy
• Support SOC 2 work with evidence from the Salesforce administration area
• Own integrations feeding Salesforce, including FormAssembly, the in-house Platform, Campaign Monitor, Eventbrite, DocuSign, Calendly, DemandTools, and donation tools
• Diagnose failed and partial records using connector and integration logs; trace root causes to source systems
• Configure and maintain field mappings, record-matching criteria, and upsert keys
• Review changes to systems writing into Salesforce
• Triage and resolve requests through the ticket queue
• Train and enable staff through materials, demos, and sessions
• Document configuration, workflows, and decision rationale
• Administer NPSP, including households, affiliations, relationships, recurring donations, and rollup behavior
• Support Development on donation data and campaign structure
• Manage three annual Salesforce releases, including release-note review, sandbox testing, and change communication
• In the first 90 days, map systems writing into Salesforce, establish reconciliation checks, complete an access review, and clear the inherited support backlog
• Report to the Director of IT and collaborate with Recruitment, Screening, Program, and Development

Recruitment

• Lead iMentor Chicago’s volunteer recruitment strategy, targeting 550–725 new mentors annually
• Monitor weekly and monthly recruitment funnel data in Salesforce and produce progress reports for the Executive Director of Programs and Chicago Leadership Team
• Package Salesforce recruitment data into goal-versus-actual reports and updates for funders and the Chicago Advisory Board
• Manage a significant portion of iMentor Chicago’s corporate partner portfolio
• Establish and maintain relationships with private, public, community-based organizations, and civic groups
• Identify and steward key external stakeholder relationships with the Executive Director of Programs
• Support Chicago Advisory Board relationship management and facilitate the Partnerships Sub-Committee
• Co-develop mentor community strategies with Chicago Program and National Development teams
• Manage, inspire, and encourage a team implementing recruitment and mentor-experience strategies
• Identify recruitment opportunities through speaking engagements and networking events
• Oversee mentor information sessions, orientations, and trainings
• Coordinate with the national safety screening team to move volunteers from recruitment through screening to program readiness
• Manage the Mentor Engagement vertical’s budget
• Perform other job-related duties and special projects as required
• Travel 15–20% within Chicago, primarily during the summer/early fall recruitment season
• Work after hours, weekends, and in person as needed

Salesforce Administrator

Director of Recruitment – Engagement