Demonstrates expertise in managing the passenger journey within consumer marketplaces, focusing on operational logistics, user-centric design, and safety features. Proficient in data-driven decision-making and cross-functional collaboration to enhance product performance and user experience.

Highest-signal resume keywords

Consumer Marketplaces ExperienceA/B Testing ProficiencyOperational Logistics UnderstandingUser-Centric DesignCross-Functional Collaboration

About the role

Key responsibilities & impact

Own and evolve the passenger journey after driver assignment, including pickup wait, driver meeting, ride, and trip completion.
Find and remove causes of post-match passenger and driver cancellations to increase successful trips.
Improve ETA accuracy, driver tracking, pickup-point clarity, and passenger-driver communication.
Develop in-ride trust and safety features with the safety team, including trip sharing, route monitoring, and emergency tools.
Own trip completion features including trip summaries, payment confirmation, ratings, feedback, and post-trip issue resolution.
Run A/B tests and continuously optimize waiting rules, notifications, communication tools, and cancellation policies.
Collaborate with driver product, safety, maps and geo, payments, customer support, and data teams.

Requirements

What you’ll need

4+ Years in Consumer Marketplaces: Proven track record leading high-scale consumer products, preferably in ride-hailing, delivery, or platforms with offline operational components.
Operational & System Understanding: Hands-on grasp of real-world logistics—including ETAs, geolocation, cancellations, and support workflows—alongside two-sided marketplace incentives (passengers vs. drivers).
Data & Experimentation Rigor: Skilled in A/B testing, funnel and cohort analysis, and data-driven decision-making under uncertainty to rapidly test bold hypotheses.
User-Centric & Safety Mindset: Deep empathy for passenger anxieties during a ride, with the ability to design trust-building UX while treating safety as an absolute product requirement.
Cross-Functional Alignment: Proven success collaborating across diverse product teams (Driver Experience, Maps, Safety, Payments, Support) to navigate conflicting priorities and reach consensus.
Clear & Strategic Communication: Ability to articulate complex product trade-offs, operational trade-offs, and strategic decisions to both technical teams and executive leadership.
Business-fluent English proficiency (B2/C1+ or equivalent).

Benefits

Comp & perks

Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 70 700 EUR gross.
Final benefits may vary depending on the location.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

A/B TestingFunnel AnalysisCohort AnalysisData-Driven Decision-MakingGeolocation UnderstandingCancellation ManagementTrust-Building UX DesignOperational Trade-Off Analysis

Soft Skills

Clear CommunicationEmpathyStrategic Thinking

Industry Keywords

Ride-HailingConsumer ProductsTwo-Sided MarketplacePassenger-Driver CommunicationSafety Features