Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative skills, with a focus on effective communication, attention to detail, and the ability to manage multiple tasks and systems efficiently. Ensures compliance with established processes and service standards while maintaining a high level of performance.
Highest-signal resume keywords
Customer Service ExperienceAdministrative SupportData Entry SkillsCommunication SkillsAttention to Detail
About the role
Key responsibilities & impact- Support claims adjusters in processing auto and home insurance claims.
- Follow up with customers by email, SMS, and phone to move their claims forward and obtain missing information.
- Follow up with vendors, repair shops, police services, and other partners.
- Perform administrative tasks related to claims files, including transcribing and completing damage assessments, updating file notes, and filing documents.
- Use multiple computer systems simultaneously and apply the available tools and processes.
- Provide support while ensuring compliance with process steps, established service standards, and deadlines.
- Handle difficult calls with a professional, empathetic, and customer-focused approach.
Requirements
What you’ll need- High school or college diploma (business administration training is an asset), or an equivalent combination of education and experience.
- Minimum of 1 year of experience in a customer service and/or administrative role.
- Strong computer skills: ability to navigate multiple applications and systems simultaneously and perform accurate data entry.
- Excellent communication skills, attention to detail, and organizational abilities.
- Ability to maintain a high and consistent level of performance in terms of quality and volume.
- Adaptability to change.
- Authorized to work in Canada.
- Candidates must be eligible to work in Canada from the anticipated start date and throughout employment; Intact does not provide immigration sponsorship.
Benefits
Comp & perks- Performance-led financial rewards
- Workplace accommodations for people with disabilities
- Equal opportunity and accessible workplace policies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingData EntryDamage AssessmentFile ManagementMulti-Application Navigation
Soft Skills
EmpathyOrganizational SkillsAdaptabilityProfessionalism
Certifications & Qualifications
High School DiplomaCollege Diploma
Industry Keywords
Insurance ClaimsCustomer Follow-UpService StandardsCompliance