Customer Service Representative
International SOS
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Representative
International SOSCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer inquiries and service requests across multiple channels, ensuring a professional and seamless customer experience. Proficient in utilizing GDS systems and possesses strong language skills to support diverse clientele.
Highest-signal resume keywords
Customer Service ExperienceGDS ExperienceHospitality ExperienceFluent In EnglishProfessional Proficiency In Spanish
About the role
Key responsibilities & impact- Manage inbound customer requests through phone, email, and chat
- Provide accurate and timely support for customer inquiries and service requests
- Assist customers with travel-related or lifestyle loyalty program needs
- Document interactions and manage cases using company systems
- Maintain quality standards while meeting service and performance metrics
- Provide a professional, seamless customer experience with every interaction
- Represent recognized brands while supporting global client programs
- Support requests related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits
Requirements
What you’ll need- Minimum 2 years of interactive customer service experience
- Call center or high-volume service experience preferred
- Hospitality, travel, or loyalty program experience is highly valued
- Personal global travel experience is an asset
- Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
- Fluent (verbal and written) in English
- Professional-level proficiency in Spanish, French, Mandarin, Cantonese, or Portuguese is considered a strong asset
- Must be located in one of the following states: Alabama, Arizona, Connecticut, Florida, Georgia, Illinois, Kentucky, Missouri, North Carolina, New Hampshire, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia
- Ability to work a flexible schedule including evenings, weekends, and holidays
- Private work-from-home environment with reliable hardwired internet
- Ability to pass required background screening
- High school diploma or equivalent is required
Benefits
Comp & perks- Competitive hourly rate + performance-based incentives
- Paid training
- 401K (Retirement Plan)
- Medical, Dental & Vision benefits
- Paid time off
- Remote Work from home opportunity
- Full-time (40 hours/week), Fixed Schedules
- No sales required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry ManagementService Request SupportCase DocumentationQuality Standards MaintenanceTravel CoordinationLoyalty Program AssistanceHigh-Volume Service ExperienceInteractive Customer ServiceTravel-Related SupportPerformance Metrics Achievement
Soft Skills
Professional CommunicationProblem-SolvingFlexibilityAttention To DetailCustomer Experience Focus
Tools & Technologies
GDS (Amadeus)GDS (Sabre)GDS (Galileo)Company SystemsCommunication Platforms
Industry Keywords
HospitalityTravelLoyalty ProgramsCustomer ExperienceCall Center