Investissement Québec

Salesforce Analyst

• Analyze business needs and translate requirements into detailed functional and technical specifications
• Define solutions aligned with business objectives and Salesforce standards
• Influence stakeholders to adopt best practices and ensure process consistency
• Serve as a subject-matter expert for IT teams and business lines
• Lead process modeling and workflow optimization
• Complete comprehensive documentation and solution validation
• Design and develop advanced solutions using Flow, Apex, Lightning Web Components, and SOQL/SOSL
• Develop complex integrations through REST/SOAP APIs and orchestrations
• Leverage OmniStudio to create process-oriented solutions
• Implement CI/CD pipelines using Gearset, Git, and Azure DevOps
• Ensure the quality, security, and performance of developments in accordance with IQ and Salesforce standards
• Identify and implement deployment and automation strategies
• Ensure technical governance and the long-term sustainability of solutions
• Lead strategic projects and guide technology decisions

Salesforce Analyst-Developer

Financial Planning and Analysis

• Lead the operations and enhancement of financial application solutions
• Ensure the stability, performance, security, availability, and quality of services provided to users
• Engage, support, and develop an agile, multidisciplinary team
• Manage incidents, problems, operational risks, and service requests
• Plan and optimize team capacity based on operational needs and business priorities
• Prioritize and lead essential enhancements, optimizations, and changes
• Establish and maintain the operational and evolutionary roadmap for the solutions
• Coordinate major operational initiatives and align them with organizational priorities
• Ensure the operationalization and ownership of delivered solutions, including operational readiness, knowledge transfer, stabilization, and post-implementation support
• Develop and maintain relationships with internal stakeholders and external vendors, particularly SaaS providers
• Provide leadership for application platforms and contribute to the evolution of practices, processes, tools, and ways of working
• Prepare or contribute to reporting, analyses, recommendations, and follow-ups related to performance, risks, costs, benefits, and prioritization
• Ensure compliance with policies, frameworks, obligations, and management practices, particularly in IT security, compliance, and governance

Salesforce Analyst-Developer

Director, Financial Solutions Operations