iON United Inc.

Account Manager

• Manage a portfolio of client relationships and act as the primary point of contact for assigned accounts
• Build trusted advisor relationships with key decision-makers and maintain regular, meaningful customer engagement
• Conduct account reviews, strategic planning sessions, and business reviews to understand client needs and growth opportunities
• Identify opportunities for solution expansion, service growth, renewals, and strategic account development
• Lead discovery conversations and align client objectives with cybersecurity solutions, managed services, and professional services
• Build business cases and value-driven recommendations that connect iON’s offerings to client outcomes
• Support contract renewals, negotiations, proposal development, and opportunity progression from identification through closure
• Maintain accurate forecasts, pipeline reporting, account plans, and opportunity information using CRM and sales forecasting tools
• Coordinate internal teams, vendors, and alliance partners to support successful client outcomes and strengthen solution offerings
• Act as the voice of the customer internally and share client insights to improve sales strategy and service delivery

• Build and grow a commercial sales pipeline through prospecting, networking, referrals, lead follow-up, and account development
• Develop trusted relationships with clients and prospects by understanding their business priorities, cybersecurity needs, and operational goals
• Identify, qualify, and advance cybersecurity opportunities supporting client outcomes, revenue growth, and margin goals
• Lead discovery conversations and coordinate internal resources to shape tailored cybersecurity solutions
• Prepare or coordinate proposals, presentations, quotes, and client communications
• Support responses to RFIs, RFPs, and RFQs with sales, technical, and service delivery teams
• Maintain accurate client, activity, opportunity, forecast, and next-step information in Salesforce
• Partner with Account Managers, Senior Account Executives, Pre-Sales, technical teams, marketing, service delivery, vendors, and external partners
• Share client insights, prospect feedback, competitive observations, and market information to support strategic sales initiatives and team growth

Account Manager

Commercial Account Representative