Iowa State University School of Education

AI Engineer

• Collaborate with end users and stakeholders in higher education, extension, and research environments to gather and document business and technical requirements for AI capabilities
• Design, develop, test, and maintain AI applications and services using low-code Microsoft tools
• Integrate AI functionality into university systems using the Microsoft technical stack
• Design and implement multi-agent architecture elements in the Microsoft ecosystem
• Troubleshoot, debug, and resolve issues in custom and third-party applications
• Monitor system health and analyze logs and metrics
• Implement fixes as needed
• Maintain secure access patterns, authentication, authorization, and data protection controls for AI applications using Azure
• Support a new Iowa State team focused on automation and AI innovation
• Develop applications used by faculty, students, and staff across campus

Director

• Provide leadership to county Extension councils to meet legal obligations and carry out Extension District responsibilities
• Supervise county staff according to the Memorandum of Understanding between the council and the University
• Oversee program delivery addressing the region’s programmatic needs
• Initiate strategies for fiscal management, grant and contract management, human resources, program needs assessment, and oversight
• Develop and oversee volunteer networks and identify innovative ways to reach underserved and underrepresented audiences
• Ensure compliance with civil rights requirements
• Identify regional needs and collaborate with Extension Program Specialists to determine programmatic responses
• Coordinate future program direction, interdisciplinary programming, resource development, and reporting of program outcomes
• Administer resources and oversee completion of system reports for the region
• Establish, organize, and facilitate regional networks and coalitions to build community capacity
• Participate in regional or multi-state partnerships or programs
• Serve Benton, Jones, and Cedar counties in Region 11
• Travel across multiple counties as required

Regional Director – Region 11

ServiceNow

• Develop, configure, support, and improve applications and workflows within the ServiceNow platform
• Collaborate with analysts, architects, campus stakeholders, and ITS teams to implement technical solutions
• Develop and maintain ServiceNow functionality supporting operational reliability, platform maintainability, and long-term supportability
• Participate in project work, production support, workflow automation, integrations, upgrades, and platform enhancements
• Understand operational requirements and translate business needs into technical solutions
• Troubleshoot complex issues
• Support continued improvement of the ServiceNow platform and related services
• Follow established technical standards and governance practices

AI Engineer

Regional Director – Region 11

ServiceNow Developer