Demonstrates expertise in patient services and healthcare coordination, with a strong focus on communication, organization, and compliance with HIPAA standards. Proficient in managing virtual care interactions and supporting patients through various healthcare processes.

Highest-signal resume keywords

Healthcare ExperiencePatient ServicesHIPAA ComplianceVirtual Care PlatformsCommunication Skills

About the role

Key responsibilities & impact

Answer calls promptly and professionally as the first point of contact for patients and families
Guide patients through intake and ensure required forms are complete
Assist with appointment scheduling and route patients to appropriate teams
Process referrals and medical orders accurately and on time
Coordinate requests and transmission of medical records to external facilities in compliance with HIPAA standards
Resolve patient concerns quickly and empathetically
Identify patients who may benefit from additional support and connect them with appropriate care navigation and coordination services
Process patient copays and coinsurance with billing staff as needed
Provide basic technical support for virtual visits, including video setup and login troubleshooting
Serve as the virtual front desk for Isaac Health’s multidisciplinary virtual memory clinic

Requirements

What you’ll need

2–3+ years of experience in healthcare, medical reception, patient services, or call center support
U.S. healthcare experience required
Registered Nurse (RN) license strongly preferred but not required
Excellent phone presence and communication skills
Ability to speak clearly and empathetically with older adults
Strong organizational skills and attention to detail
Ability to manage multiple priorities
Familiarity with virtual care platforms, scheduling systems, and collaboration tools, including EMRs, Zoom, Slack, and call center software
Reliable high-speed internet connection
Availability to work U.S. business hours, covering Eastern Time or Pacific Time

Benefits

Comp & perks

Competitive compensation with opportunities for advancement
Stable, long-term position with a mission-driven U.S. healthcare company
Training and mentorship in dementia care and patient experience excellence
Career progression opportunities in care navigation, clinical operations, patient experience, or quality assurance
Fully remote work
Full-time, 40+ hours/week

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingMedical Record CoordinationReferral ProcessingBilling SupportTechnical Support for Virtual Visits

Soft Skills

EmpathyOrganizational SkillsAttention to DetailAbility to Manage Multiple PrioritiesExcellent Phone Presence

Tools & Technologies

EMRsZoomSlackCall Center Software

Certifications & Qualifications

Registered Nurse (RN) License

Industry Keywords

U.S. HealthcareMedical ReceptionPatient ServicesCall Center Support