Demonstrates strong leadership in managing linguist teams, ensuring quality control compliance, and delivering projects on time. Proficient in bilingual communication and technical training, with a commitment to customer service and operational excellence.

Highest-signal resume keywords

Bilingual In Spanish And EnglishManagement Experience In Related IndustryQuality Control ComplianceTechnical Training CoordinationStrong Computer Skills In Microsoft Office Suite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Manage the daily operations of a team of linguists assigned to company language contracts
Provide technical supervision and serve as the primary technical point of contact at client-assigned offices
Act as a linguist at assigned offices when necessary
Oversee daily operations to ensure work is completed on schedule, within budget, and to quality standards
Serve as the primary contact for linguists regarding operational inquiries and escalate concerns
Implement company and client policies and procedures and communicate policy changes
Conduct new hire orientation
Coordinate technical training and required learning-management-system training
Implement quality-control and standard operating procedures
Monitor summaries, transcriptions, and translations; produce weekly reports; and maintain productivity records
Provide feedback and refresher training based on Level 2 and 3 inspections
Distribute schedules and escalate scheduling changes
Coordinate employee debriefing meetings with the client
Identify performance or behavioral issues and escalate complex concerns
Verify time, attendance, time records, and expense reports for approval
Ensure employees enter the appropriate project code
Deliver projects accurately and on time according to customer requirements
Collect and deliver slang dictionary updates
Identify work surges and coordinate overtime or additional personnel needs
Support transcription projects during downtime
Perform T&T Team Lead or Linguist duties when not assigned as an HSTF Team Lead
Perform related duties within scope of practice

Requirements

What you’ll need

Bachelor’s degree or active progress toward a bachelor’s degree and three (3) years’ experience in a professional setting, or associate degree and five (5) years’ experience, or high school diploma and seven (7) years’ experience
One-year experience in a management role in a related industry or one-year experience supporting Title III projects preferred
Bilingual in Spanish and English
Must score 90% or higher on all APOLLO assessments
English and Spanish proficiency at or above Level 3 in Listening, Speaking, Reading, and Writing
Experience working with a remote Manager
Knowledge in tracking and managing quality control compliance
Ability to obtain and maintain Public Trust eligibility
Favorable credit check as applicable
Successful completion of a background investigation and drug screening
Must be a U.S. citizen or Permanent Resident
Must have lived in the U.S. for three (3) of the past five (5) years
Strong computer skills in Microsoft Office Suite
Strong communication and interpersonal skills
Ability to teach technical procedures to a team of Linguists
Ability to identify and escalate issues to Site Supervisor in a timely and effective manner
Commitment to outstanding customer service
Ability to prioritize, manage time effectively, meet stringent deadlines, balance multiple tasks, and work in a team environment
Ability to translate/transcribe 18–22 minutes of recorded conversation in an 8-hour day when performing Linguist duties
Must type 55 WPM
Ability to travel to various remote offices
Mobility to attend meetings with managers and employees
Ability to perform standing/walking, climbing/stooping/kneeling, lifting/pulling/pushing, typing, telephone use, and prolonged sitting as required

Benefits

Comp & perks

Eligible for overtime
Professional growth opportunities
Great Place to Work-certified workplace
Inclusive, supportive, and engaging workplace culture
Reasonable accommodations for applicants and employees with disabilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementQuality ControlTranscriptionTranslationTyping 55 WPMTime ManagementTechnical SupervisionOperational Procedures ImplementationPerformance MonitoringCustomer Service

Soft Skills

Strong Communication SkillsInterpersonal SkillsAbility To Teach Technical ProceduresProblem-Solving SkillsTeam Collaboration

Tools & Technologies

Learning Management SystemMicrosoft Office Suite

Certifications & Qualifications

Public Trust Eligibility

Industry Keywords

Linguist ManagementTitle III ProjectsAPOLLO AssessmentsRemote ManagementBackground Investigation