Demonstrates expertise in investigating and resolving credit card fraud and disputes while ensuring compliance with Mastercard guidelines. Possesses strong communication skills and a detail-oriented approach to managing complex customer scenarios and operational processes.

Highest-signal resume keywords

Credit Card Fraud InvestigationMastercard ComplianceCustomer Dispute ResolutionRegulatory Standards KnowledgeDigital Systems Aptitude

About the role

Key responsibilities & impact

Investigate and resolve complex third-party credit card fraud, consumer card disputes including Section 75 claims, and chargebacks
Ensure meticulous accuracy and compliance with Mastercard guidelines
Communicate clearly and empathetically with customers throughout investigations
Manage challenging scenarios such as account takeovers and scams
Execute structured processes using digital systems
Identify trends and suggest improvements to controls, workflows, and automation opportunities
Champion new technologies and support operational efficiency
Stay current on emerging fraud typologies, regulatory changes, and operational tools
Share expertise and contribute to a collaborative, continuous-improvement team environment
Own cases end to end and contribute to the effectiveness of UK and US card products

Requirements

What you’ll need

Prior experience working with credit or debit card fraud, disputes, or chargebacks
Good working knowledge of scheme rules, especially Mastercard, is advantageous
Knowledge of relevant regulatory standards in the UK and/or USA is advantageous
Ability to navigate and resolve complex customer scenarios with empathy and professionalism
Strong organisational and prioritisation skills
Digital aptitude and willingness to embrace automation and new technologies
Detail-oriented and process-driven approach
Excellent written and verbal English communication skills
Highest standards of confidentiality, integrity, and compliance
Must be able to work in the office three days per week
Must have or obtain the right to work in the UK

Benefits

Comp & perks

Flexible working approach tailored to the role
Private health cover
Retirement savings plans
Employee referral programme with a competitive bonus
Fully stocked kitchen
Complimentary lunches prepared by in-house chefs on in-office days at select locations
Cycle-to-work scheme available in select locations
Electric vehicle salary sacrifice scheme available in select locations
Socials and events
Regular opportunities for in-person connection through socials and off-sites for fully remote roles

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Credit Card FraudChargebacksSection 75 ClaimsProcess ImprovementOperational Efficiency

Soft Skills

EmpathyOrganisational SkillsProfessionalismCommunication Skills

Tools & Technologies

Digital SystemsAutomation Tools

Industry Keywords

Fraud TypologiesUK Regulatory StandardsUS Regulatory StandardsMastercard Guidelines