Marsh

Operations

• Handle documentation received from insurance brokers using foreign language capabilities
• Perform detailed data entry in internal systems
• Identify opportunities for process improvements and share ideas
• Communicate with stakeholders
• Support policy management, claims, procurement, data management, billing, sales support activities and other operations
• Collaborate with colleagues and stakeholders across Europe

Operations Specialist, Dutch

Advisor

• Act as a trusted advisor to Affinity clients and help ensure insurance programs deliver value through risk mitigation, operational resilience, and business impact
• Build strong relationships with client stakeholders and manage escalated issues promptly to support retention and satisfaction
• Apply knowledge of commercial risks and products, including auto and fleet liability, general liability, workers’ compensation, property/real estate, inland marine/cargo, management liability, and other coverages as appropriate
• Lead end-to-end program and project execution for assigned accounts and initiatives, including scoping requirements, building project plans and timelines, coordinating cross-functional deliverables, managing risks and issues, and ensuring high-quality implementation and renewal
• Work closely with sales, servicing, compliance, legal, marketing, placement, claims, technology, and other teams to meet revenue and client service goals
• Develop a strong understanding of client needs, market dynamics, and competitive trends within the transportation segment
• Partner with internal and external teams to refine client strategies and deliver solutions responding to changing customer needs and business objectives
• Measure client success using disciplined, business-focused metrics and ongoing performance tracking
• Apply a systems-thinking approach to connect client needs, operational processes, technology, service delivery, and risk solutions across the broader business

Operations Specialist, Dutch

Client Advisor