MillerKnoll

Manager

• Lead all leadership activities within the store
• Report to the Regional Manager
• Develop, lead, and motivate a team through goal setting, recognition, coaching, feedback, and training
• Manage the full life cycle of talent acquisition
• Partner with Human Resources on performance management situations
• Ensure store procedures, visual directives, presentations, and housekeeping standards are followed
• Maximize profit and manage expense control goals
• Lead floorplan creation, design presentations, weekly trade, and home visits
• Build positive working relationships with the store team
• Share business insights and best practices with the Regional Manager
• Develop strategies to grow the business

General Manager

Sales

• Support order processing, delivery coordination, and client follow-up
• Maintain the store’s visual presentation and product displays
• Assist with inventory of marketing materials, swatches, and office supplies
• Learn products and design principles through training and team meetings
• Communicate with clients via phone and email
• Support day-to-day store operations
• Report to the Assistant Manager and work closely with sales and visual teams

Sales Assistant

• Provide leadership support in the absence of the General Manager
• Work with clients, support leadership initiatives, coach sales, train staff, and assist with talent acquisition
• Partner with the General Manager to achieve store sales goals and build client relationships
• Educate clients on iconic products, their stories, and details
• Grow the business weekly using company programs and tools to manage the full client lifecycle
• Assist in maintaining store design and visual standards using merchandising guidelines
• Create client floor plans and design presentations
• Travel for in-home client consultations and visits to local trade professionals
• Attend store meetings and product training
• Use the Design Within Reach website and catalog to increase product, design, and industry knowledge
• Directly manage Sales Assistants and Studio Interns
• Report to the General Manager

General Manager

Sales Assistant

Assistant Studio Manager