Customer Service jobs in United States

Explore 1 matching jobs.

Moen

Customer Service Representative

Moen

Posted: 10/21/2026
F&G

New Business Customer Contact Service Representative

F&G

Posted: 10/20/2026
Moen

Customer Service Representative

Moen
Posted 10/21/2026full-timeRemote • Ohio • United StatesJunior💰 $35,000 - $45,000 per yearWebsite
Apply

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality customer care and managing customer inquiries effectively while ensuring accurate order processing and collaboration across departments. Proficient in utilizing technology and tools to enhance customer service operations.

Highest-signal resume keywords
Customer Service ExperienceOrder Processing AccuracySAP ProficiencyEffective Problem SolvingInterpersonal Communication Skills

About the role

Key responsibilities & impact
  • Provide high quality customer care to create a positive experience for B2B customers
  • Manage inbound calls and customer emails
  • Process customer orders accurately
  • Validate orders in a timely and accurate manner for approximately $1 billion in annual sales revenue
  • Manage order modifications according to customer requests while mitigating negative service impact and dollarized fine risk
  • Respond to inquiries about order status, inventory availability, product information, order discrepancies, claims, returns, account status, pricing, and sales programs
  • Assess customer-related problems and implement appropriate resolutions via phone, email, and fax
  • Collaborate with Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and field Sales Force departments
  • Maintain thorough understanding of current technology, including Delivery Ware, Team-Email, customer websites, and EDI
  • Support individual and team initiatives and objectives; perform other duties as assigned

Requirements

What you’ll need
  • Associate’s or Bachelor's degree is preferred
  • Minimum of 1 year of customer service experience in a service industry
  • Proficient in Excel, Word, and PowerPoint
  • Prior SAP experience is preferred
  • Ability to manage a high volume of work with accuracy
  • Excellent interpersonal, written and oral communications skills
  • Effective problem solving skills
  • Ability to work independently, cross-functionally and in a team environment
  • Ability to work Monday through Friday, 8am to 5pm

Benefits

Comp & perks
  • Annual bonus plan based on company and individual performance, or a role-based sales incentive plan
  • Comprehensive, competitive health and wellness benefits
  • Robust health plans
  • Market-leading 401(k) program with a company contribution
  • Product discounts
  • Flexible time off benefits
  • Adoption benefits
  • Employee Resource Groups (ERGs)

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ManagementData ValidationExcel ProficiencyWord ProficiencyPowerPoint Proficiency
Soft Skills
Interpersonal SkillsWritten Communication SkillsOral Communication SkillsTeam CollaborationIndependent Work
Tools & Technologies
Delivery WareTeam-EmailEDI
Certifications & Qualifications
Associate's DegreeBachelor's Degree
Industry Keywords
B2B Customer CareSales Revenue ManagementOrder ModificationsInventory ManagementService Industry Experience