Momentus Technologies

Account Manager

• Build and maintain strong relationships with key clients
• Serve as the main liaison between clients and internal teams
• Balance account management with new-logo acquisition and build a qualified prospect pipeline
• Convert sales opportunities into revenue against established sales quotas
• Identify growth opportunities within existing accounts and develop upselling and cross-selling strategies
• Collaborate with product, marketing, and support teams to tailor solutions to client needs
• Lead strategic account planning, quarterly business reviews, and renewal strategies
• Negotiate contracts and renewals with a focus on value creation and long-term success
• Monitor account health and proactively address issues or risks
• Track account performance, client feedback, and usage metrics
• Pursue and close strategic new-business opportunities aligned with target markets or current client portfolios

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Senior Account Manager

Customer Support

• Assist clients with technical support through support emails, phone calls, and online training meetings
• Assist with software testing and setup of new accounts
• Conduct online support and training
• Gather feedback for the product team
• Provide technical support to clients and other customer support team members
• Become an expert user of the software and stay current with new features and enhancements
• Work with customers and the development team to resolve software errors
• Test new or improved functionality and bug fixes before general release
• Escalate unresolved customer support requests to a Senior Support Specialist
• Provide user training on specific features or modules
• Maintain and oversee file server cleanup and maintenance
• Build local Momentus sites for testing
• Serve as a trusted resource for key accounts
• Educate and develop existing customer accounts
• Demonstrate new features and unique use cases
• Handle internal support requests, including demo configuration and support, document preparation, customer notifications, and NetSuite support

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