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Momentus TechnologiesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and training for software applications, with a strong focus on customer service and communication. Proficient in SQL databases and report-writing tools, ensuring effective problem resolution and user education.
Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExpertiseProficiency in SQL DatabasesExperience with Report-Writing ToolsExcellent Communication Skills
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Assist clients with technical support through support emails, phone calls, and online training meetings
- Assist with software testing and setup of new accounts
- Conduct online support and training
- Gather feedback for the product team
- Provide technical support to clients and other customer support team members
- Become an expert user of the software and stay current with new features and enhancements
- Work with customers and the development team to resolve software errors
- Test new or improved functionality and bug fixes before general release
- Escalate unresolved customer support requests to a Senior Support Specialist
- Provide user training on specific features or modules
- Maintain and oversee file server cleanup and maintenance
- Build local Momentus sites for testing
- Serve as a trusted resource for key accounts
- Educate and develop existing customer accounts
- Demonstrate new features and unique use cases
- Handle internal support requests, including demo configuration and support, document preparation, customer notifications, and NetSuite support
Requirements
What you’ll need- 2+ years of customer service experience, ideally in a high-growth SaaS company
- Excellent phone and email communication
- Proficient in Microsoft Suite (Word, Excel, etc.)
- Experience with report-writing tools and relational databases such as DevExpress, Crystal Reports, SQL, or MS Access is preferred
- Availability for on-call support over the weekend a few times a year
- Venue/event industry experience is preferred
- Empathetic and patient when assisting and educating others on complex topics
- Detail-oriented and committed to excellent work
- Team player
- Willingness to communicate about goals, expectations, tasks, and feedback
- Proficiency with SQL databases, data analytics, and reports; systems such as MS Access, DevExpress, Excel, or Crystal Reports
- Must reside in an eligible U.S. state that does not currently mandate salary disclosure in job postings; candidates in California or other states with active pay transparency laws will not be considered
Benefits
Comp & perks- Fully remote work arrangement
- Equal opportunity workplace
- Reasonable accommodations during recruitment and on the job
- Accessibility support for individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLData AnalyticsReport-WritingMicrosoft SuiteDevExpressCrystal ReportsMS AccessSoftware TestingBug FixingFile Server Maintenance
Soft Skills
EmpathyPatienceDetail-OrientedTeam PlayerEffective Communication
Tools & Technologies
Microsoft SuiteDevExpressCrystal ReportsSQLMS Access
Industry Keywords
SaaSVenue/Event IndustryTechnical SupportCustomer TrainingSoftware Enhancements