Demonstrates expertise in managing software solutions, particularly in public safety and customer success environments, while ensuring compliance with contractual obligations and effective communication with technical and sales teams.

Highest-signal resume keywords

Motorola Software ExpertiseAPI TechnologiesAgile Project ManagementSoftware Architecture and DesignCloud Deployment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage the PremierOne, Flex and Emergency Call Handling software day to day
Ensure contractual obligations are met
Provide expertise in software and mobile video solutions
Drive appropriate resources to solve complex customer issues
Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams
Execute service agreements and deploy field resources
Reduce time to resolution and manage escalations
Ensure best practices are followed in customer environments
Coordinate technical changes, cloud releases, customer requests, field change orders, and reconfigurations
Engage in upgrade and execution plans
Monitor complex service matters, technical implementations, and activities
Report on technical performance and review open service requests
Explain technical problems and solutions to team and client members
Coordinate support between account teams and technical resources
Build trusted technical-advisor relationships with customers

Requirements

What you’ll need

Bachelor's Degree with 3+ years of customer success/public safety experience OR 5+ years of sales/public safety experience
Must be able to obtain background clearance as required by government customer(s)
Legal authorization to work in the U.S. indefinitely is required
Employer work permit sponsorship is not available for this position
Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment
Proficiency in Agile project management
Familiarity with software deployment methodologies and quality processes
5+ years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience is a plus
Previous public safety experience is a plus

Benefits

Comp & perks

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
Referral Payment Plan
Fully remote position
Approximately 25-50% travel within the Southeast region

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Software Deployment MethodologiesSystem IntegrationTechnical Problem SolvingService Agreement ExecutionField Resource DeploymentTechnical Performance ReportingCustomer Request CoordinationComplex Service MonitoringEscalation ManagementQuality Processes

Soft Skills

CollaborationCustomer Relationship BuildingCommunicationProblem-SolvingTrust Building

Tools & Technologies

PremierOne SoftwareFlex SoftwareEmergency Call Handling SoftwareCommandCenter SoftwareMobile Video Solutions

Industry Keywords

Public Safety ExperienceCustomer SuccessManaged ServicesSales ExperienceGovernment Clearance