Customer Support

• Build strong relationships with customers across Germany via email, live chat, phone, and social media
• Deliver professional, highly personalised customer experiences
• Manage a busy workflow and find customer-focused solutions
• Collaborate with Operations to resolve order issues and ensure smooth customer journeys
• Liaise with Marketing regarding promotions, discounts, and campaigns
• Coordinate with external partners such as couriers to support delivery and fulfilment
• Work with global colleagues on best practices and regional process improvement
• Take ownership of customer experience, drive loyalty, and enhance MPB’s reputation

Customer Experience Advisor, German Speaking

Accounts Payable

• Oversee daily invoice processing through Tipalti, resolving issues quickly and accurately.
• Manage the Accounts Payable inbox, triaging and responding to supplier queries.
• Run bi-weekly payment runs in line with MPB's payment terms and approval processes.
• Review and maintain the aged creditors report at least quarterly, resolving discrepancies.
• Complete monthly reconciliations, including Tipalti clearing, Spendesk and American Express accounts.
• Validate employee expenses twice a week across all entities against policy.
• Handle monthly Spendesk bookkeeping, chase missing receipts and import results into NetSuite.
• Perform ad-hoc tasks such as Tipalti onboarding for new users and following up on open purchase orders.
• Provide ad-hoc analysis to the Finance team.
• Manage AP Jira tickets within internal SLAs.
• Identify and drive continuous improvement across Accounts Payable and Procurement, recommending efficiencies and automation.
• Build supplier relationships and maintain strong internal controls.
• Collaborate with the Finance Manager and wider Finance team.

Customer Experience Advisor, German Speaking

Accounts Payable Supervisor