Neo Group

Fraud Specialist

• Monitor user activity with fraud detection tools and identify suspicious behavior in real time
• Investigate fraudulent activity by analyzing patterns, trends, anomalies, and connections between operations
• Track emerging fraud techniques, threats, and risk patterns
• Monitor and investigate bonus abuse across products
• Simulate and describe algorithms and scenarios for detecting risky operations and fraudulent behavior
• Collaborate with Legal, Marketing, Finance, and other teams on fraud-related issues and solutions
• Provide employee guidance and training on fraud prevention and emerging risks
• Lead investigations and coordinate responses to suspected fraud, security breaches, and critical incidents
• Prepare and present fraud and risk reports to senior management
• Investigate financial-risk incidents and identify root causes and potential impact
• Develop and implement corrective measures to mitigate fraud and financial risks

Customer Success Manager

• Design, build, and optimize automated communication flows across the customer lifecycle, from registration to churn prevention and reactivation.
• Develop onboarding and welcome journeys across email, push, SMS, and in-app channels.
• Create and manage reactivation campaigns and automated flows for different stages of the customer lifecycle.
• Run A/B tests to improve funnel conversion rates and reactivation performance.
• Analyze campaign results, build dashboards, and automate reporting and trigger logic.
• Analyze customer behavior and conversion data to identify insights, develop growth hypotheses, and improve CRM performance.

Fraud Specialist

CRM Automation Manager