Customer Solutions Specialist
Nestle
Posted: 10/19/2026
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Intelassist
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Posted: 9/30/2026Customer Solutions Specialist
Nestle
Posted: 9/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the Order-to-Cash process, ensuring timely execution and compliance while maintaining customer satisfaction. Proficient in stakeholder management and continuous improvement initiatives to enhance service delivery.
Highest-signal resume keywords
Order-To-Cash Process ManagementCustomer Service ExperienceStakeholder ManagementProblem-Solving AbilityMS Office Proficiency
About the role
Key responsibilities & impact- Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
- Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment
- Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines
- Proactively communicate with customers regarding order status, risks, and mitigation plans
- Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies
- Collaborate with Demand Management, Logistics, Billing, and Sales teams to ensure accurate and efficient service delivery
- Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders
- Support continuous improvement initiatives by identifying root causes and contributing to process enhancements
Requirements
What you’ll need- Bachelor's degree in business, Supply Chain, or related field
- 2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes
- Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns)
- Excellent communication and stakeholder management skills
- Strong problem-solving ability with high attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in MS Office and database/reporting tools (SAP)
- Customer-centric mindset with the ability to handle sensitive situations professionally
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order CaptureFulfillmentBillingCollectionsReturns ManagementData AccuracyProcess EnhancementsSLA ComplianceIssue ResolutionRoot Cause Analysis
Soft Skills
Excellent CommunicationAttention to DetailCustomer-Centric MindsetAbility to Manage Multiple PrioritiesProfessionalism
Tools & Technologies
CRM SystemsTicketing SystemsSAPDatabase ToolsReporting Tools
Industry Keywords
Supply ChainShared ServicesCustomer InteractionsOrder ManagementService Delivery