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NetImpact Strategies Inc.Posted 10/20/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $135,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in organizational change management and process adoption, with a strong focus on ITIL/ITSM methodologies and stakeholder engagement. Proficient in developing communication strategies and training materials to facilitate service governance and workflow changes.
Highest-signal resume keywords
Organizational Change ManagementITIL/ITSM ProcessesStakeholder EngagementServiceNow ExperienceChange Management Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Develop change impact assessments and adoption plans for approved SIAM processes and ITSM workflows
- Translate service governance, ownership, escalation, and workflow changes into practical role-based guidance
- Create communications, briefings, job aids, and targeted training for service teams and stakeholders
- Support readiness assessments, stakeholder engagement, change networks, and reinforcement activities
- Coordinate with the SIAM lead and ServiceNow engineers to align materials with approved operating procedures
- Collect feedback and measure adoption, process compliance, and recurring points of friction
- Recommend targeted coaching or communication adjustments while preserving government change approval authority
- Help service providers and end users adopt coordinated IT service processes, governance, and workflow changes
- Collaborate with operational and technical partners to deliver dependable services and measurable user outcomes
Requirements
What you’ll need- Bachelor’s degree in organizational development, communications, business, information systems, or related field; equivalent relevant experience considered
- 4+ years of organizational change management, process adoption, or IT service transformation experience
- Experience facilitating stakeholder engagement, impact assessments, communications, and training
- Working knowledge of ITIL/ITSM processes and cross-functional service delivery
- Ability to satisfy applicable customer background screening, identity credentialing, and system-access requirements
- Prosci or other recognized change management certification (preferred)
- Experience with ServiceNow, SIAM models, federal IT operations, and multi-provider environments (preferred)
- Experience developing change adoption measures and supporting enterprise transformations (preferred)
Benefits
Comp & perks- Comprehensive medical, dental, & vision insurance starting the first of the month after joining
- 401(k) Plan with immediately vested employer contributions; no matching required
- Generous Paid Time Off (PTO)
- One additional day of paid wellness leave per calendar year
- Ten federal holidays
- Pet Insurance
- Tuition reimbursement
- Internal training programs
- Company-sponsored industry certifications
- Dynamic and collaborative work environment
- Team building activities
- Community volunteering
- Quarterly HQ days
- Wellness events
- Happy hours
- Family fun events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change Impact AssessmentProcess AdoptionTraining DevelopmentGovernance TranslationFeedback CollectionProcess Compliance MeasurementCoaching RecommendationsEnterprise Transformation SupportService DeliveryWorkflow Changes
Soft Skills
Communication SkillsCollaborationFacilitationEngagement SkillsAdaptability
Tools & Technologies
ServiceNowSIAM Models
Certifications & Qualifications
Prosci Change Management Certification
Industry Keywords
Federal IT OperationsMulti-Provider EnvironmentsOrganizational DevelopmentBusiness Process ImprovementIT Service Transformation