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New Zealand Trade and EnterpriseCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in translating business needs into clear system and data requirements, with strong analytical skills for identifying root causes of data issues. Proficient in CRM platforms, particularly Microsoft Dynamics 365, and experienced in establishing data quality programs and collaborating across teams.
Highest-signal resume keywords
Technical Business AnalysisCRM Platforms ExperienceData Quality GovernanceAnalytical SkillsSystems Thinking
About the role
Key responsibilities & impact- Translate business needs and processes into clear business, system and data requirements
- Investigate CRM and customer-data issues, identify patterns and determine root causes
- Ensure customer data is understood, reliable and fit for purpose
- Establish and coordinate a customer-data quality programme with Digital & Data and other teams
- Assess the impact of CRM and system changes on processes, data, integrations, reporting, controls and users
- Support solution design, testing and business acceptance to ensure changes deliver intended outcomes
- Bring business and technical teams together to solve complex problems, clarify ownership and improve systems and data
Requirements
What you’ll need- Experienced Technical Business Analyst
- Strong business and process analysis experience, translating needs into system, data and functional requirements
- Strong technical literacy and systems thinking, including data flows, integrations, dependencies and reporting impacts
- Strong analytical skills, with experience identifying root causes of data and system issues
- Practical experience with CRM platforms and customer-data structures
- Experience with Microsoft Dynamics 365, Dataverse or a comparable enterprise CRM platform
- Experience in data quality, stewardship or governance
- Ability to define business rules, data definitions, user stories and acceptance criteria
- Confidence working across business, Product and Digital & Data teams
- Familiarity with data-querying, profiling or analysis tools
- Legally entitled to live and work in New Zealand
- CV and short cover letter required
- Software development experience is not required
- Experience supporting digital product delivery, system testing or AI-enabled initiatives would be an advantage
Benefits
Comp & perks- Equal opportunity employer
- Diversity and inclusion commitment
- Interview-process accommodations available for applicants with disabilities or other needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process AnalysisData Requirements DefinitionRoot Cause AnalysisData QueryingData ProfilingUser Stories CreationAcceptance Criteria DefinitionData IntegrationReporting Impacts AssessmentData Stewardship
Soft Skills
CollaborationProblem SolvingCommunicationConfidence in Cross-Functional Teams
Tools & Technologies
Microsoft Dynamics 365DataverseCRM PlatformsData Analysis Tools
Industry Keywords
Customer Data QualityDigital Product DeliverySystem TestingAI-Enabled Initiatives