Customer Service jobs in United States

Explore 1 matching jobs.

NextEra Energy, Inc.

Customer Service Representative II

NextEra Energy, Inc.

Posted: 10/21/2026
F&G

New Business Customer Contact Service Representative

F&G

Posted: 10/20/2026
NextEra Energy, Inc.

Customer Service Representative II

NextEra Energy, Inc.
Posted 10/21/2026full-timePensacola • Florida • United StatesJunior💰 $18 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inquiries and resolving issues on the first call. Proficient in using real-time technology and virtual collaboration tools to support customer needs and team communication.

Highest-signal resume keywords
Customer Service SkillsProblem-SolvingStrong CommunicationAdaptabilityReliability

About the role

Key responsibilities & impact
  • Handle incoming customer calls about power outages, billing inquiries, new service connections, and general account questions
  • Use real-time technology to resolve customer needs on the first call
  • Answer questions, resolve concerns, educate customers on energy use, and provide support
  • Research, troubleshoot, and solve customer issues
  • Follow up as needed to achieve one-contact resolution
  • Listen actively, understand customer needs, and demonstrate empathy and professionalism
  • Handle situations requiring adaptation of responses
  • Receive inbound assist telephone calls
  • Respond to assist agencies’ inquiries efficiently and courteously
  • Record and process commitments on customer accounts
  • Work with Area Coordinators to resolve agency/customer issues
  • Report fraudulent conditions to management
  • Provide direction and guidance to less experienced team members
  • Collaborate with supervisors, teammates, and colleagues using Teams, Webex, webcams, and other virtual tools
  • Perform other job-related duties as assigned

Requirements

What you’ll need
  • High School Grad / GED
  • 1+ years of experience
  • Ability to handle non-routine customer requests, inquiries, and complaints
  • Basic knowledge of corporate procedures and policies
  • Strong communication, problem-solving, reliability, adaptability, integrity, and customer-service skills
  • Ability to work on-site in Pensacola, Florida
  • Ability to work 40 hours per week, Monday-Friday 9AM-6PM, with rotating Saturday schedules
  • Ability to complete mandatory on-site training Monday-Friday, 9AM-5PM for 5-6 weeks

Benefits

Comp & perks
  • 5-6 weeks of comprehensive paid training
  • Overtime opportunities
  • 401(k) Retirement Plan
  • Pension Plan
  • Life Insurance
  • Medical, Dental, Vision & Legal Plans
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Paid Vacation & Holidays
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Tuition Loan Repayment Program
  • Internal career paths
  • Stability and benefits associated with working for a major energy leader

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Active ListeningEmpathyProfessionalismIntegrity
Tools & Technologies
TeamsWebex
Industry Keywords
Power OutagesBilling InquiriesService ConnectionsCustomer AccountsCorporate Procedures