NIC Global Manufacturing Solutions.

System Administrator

• Maintain and support IT infrastructure and services for day-to-day manufacturing operations
• Maintain and coordinate upgrades of Citrix, Microsoft Exchange, network services and hardware, shop-floor systems, and third-party platforms
• Support hosted services and network monitoring and management across all facilities
• Design and architect networks
• Perform disaster recovery, LAN/WAN monitoring and troubleshooting, and documentation/recordkeeping
• Support and configure routers, switches, firewalls, VPN concentrators, VoIP services, and other network equipment
• Troubleshoot issues and outages
• Evaluate and maintain network performance and services to established standards
• Support Tier I helpdesk as needed
• Perform problem-solving tasks when alerted by users or monitoring systems
• Execute complex analysis and resolution of system issues
• Administer Microsoft Exchange, Citrix, and other production-facing technologies
• Maintain, configure, and ensure reliable operation of computer systems, network services, Active Directory, and VoIP services
• Install and support network components
• Manage, maintain, and test backup and recovery services
• Travel to other facilities on a quarterly basis as required
• Perform additional duties based on business needs

IT Systems Administrator

IT Support

• Support users locally and remotely across multi-site SDWAN and external networks
• Triage and prioritize Helpdesk tickets, drive them to resolution, document them, and escalate when appropriate
• Manage and create user and computer accounts in Active Directory
• Provision Exchange mailboxes
• Support Microsoft Windows 10 through Windows 11, Office 2013 through 365, Citrix thin clients, Citrix sessions, CAD/CAM engineering software, and ERP endpoint connectivity
• Configure and troubleshoot handheld data collection scan gun devices
• Create images and provision client systems from bare metal
• Train new and established users on IT policies and services
• Document and implement training materials and programs
• Ensure documentation of standards and procedures
• Maintain and update asset and inventory management
• Manage printers, spooler services, copiers, scanners, and faxes
• Manage third-party contractors for installation, repair, and maintenance of onsite systems
• Support production machine tool attached equipment, including Predator, Build to Monitor, Pick to Light, Digi-Serial devices, and CMM
• Perform regular preventative maintenance on IT assets
• Work with PLCs and microcontrollers as a plus

IT Systems Administrator

IT Help Desk Technician