NIPPON EXPRESS GROUP

Operator

• Process import and export bookings from the pricing team, adding each shipment to the transport management system (TMS)
• Help plan and build export groupage trailers, coordinating trailer bookings and loading requirements
• Provide operational cover for full truckload and less-than-truckload (FTL/LTL) movements
• Prepare export customs entries, T1 documents and other trailer paperwork
• Coordinate the exchange of export documents with groupage drivers
• Work with the customs team to support import clearances
• Stay in close contact with clients and suppliers, sharing updates and dealing with queries proactively
• Work with the warehouse team to resolve discrepancies, damage and trailer requirements
• Help with invoicing and maintain accurate shipment records

Road Freight Operator

• Manage the full lifecycle of ocean export shipments for an assigned customer base, from receiving instructions to final file closure
• Prepare, review, and process export documentation including SLI, bills of lading, delivery orders, certificates of origin, insurance certificates, and export declarations through GS-NET and CargoWise
• Ensure documents meet company, carrier, and government deadlines and comply with domestic and international shipping regulations
• Arrange, book, and confirm cargo space with carriers
• Coordinate vessel schedules and provide shipment notifications to shippers, consignees, and destination offices
• Serve as a point of contact for customers, provide proactive updates, and resolve shipment queries
• Escalate irregularities and operational challenges to the Supervisor or Manager
• Calculate freight and insurance charges, maintain cost efficiency, and finalize shipment files
• Work with internal teams to maintain accurate records, support operational KPIs, and uphold service levels
• Support the department with other operational tasks as required

Road Freight Operator

Ocean Freight Export Operator