NIVA Health

Manager

• Own the credentialing process from accepted offer through provider readiness and ongoing maintenance.
• Manage and hold the third-party credentialing vendor accountable for timelines, quality, service levels, and results.
• Establish credentialing priorities based on provider start dates, patient access, business growth, geographic expansion, and payer requirements.
• Lead status reviews, identify barriers and delays, and escalate risks affecting provider start dates or patient care.
• Oversee provider contracting, including employment, independent contractor, collaborative practice, supervising physician, medical director, telehealth, delegation, and related agreements.
• Ensure provider contracts are executed before patient care begins and maintain renewal and expiration schedules.
• Oversee Medicare, Medicaid, and commercial payer enrollment and maintain accurate enrollment reporting.
• Partner with Revenue Cycle and Billing to resolve enrollment-related claims and reimbursement issues.
• Own provider lifecycle maintenance, including licenses, certifications, DEA registrations, malpractice coverage, collaborative agreements, practice locations, supervising physicians, and state expansions.
• Lead credentialing and contracting activities for provider offboarding, including payer notifications, contract terminations, and system updates.
• Maintain complete, current, audit-ready provider files.
• Develop KPIs, dashboards, SOPs, and reporting for leadership visibility into credentialing performance.
• Identify opportunities for automation, process improvement, and standardization.
• Serve as NIVA Health’s subject matter expert on provider credentialing operations.
• Partner with HR, Clinical Operations, Revenue Cycle, Billing, Finance, Compliance, Legal, and Executive Leadership.

Credentialing & Contracting Manager

Growth Marketing

• Own cash revenue growth across wellness clinics
• Lead, coach and develop the Wellness Growth & Sales team
• Set weekly and monthly sales targets by clinic
• Improve lead-to-consult and consult-to-enrollment conversion
• Connect marketing activity to actual cash revenue
• Create new cash-pay offers, packages and campaigns
• Improve conversion and average patient value
• Reactivate former patients and increase repeat, renewal and referral revenue
• Identify opportunities in unused clinic/provider capacity
• Launch new wellness services and markets
• Build the commercial playbook for new clinic launches
• Test ideas and scale what works
• Collaborate with Marketing, providers, clinic leadership and Operations

Director of Strategic Growth – Sales

Physician

• Provide telemedicine physician services as scheduled
• Provide general practice and wound care clinical consultation and physician oversight
• Serve as supervising/collaborating physician for designated advanced practice providers
• Review and sign clinical documentation when required
• Provide clinical guidance and support to NPs, PAs, nurses, and interdisciplinary care team members
• Support clinical quality, continuity of care, and adherence to clinical standards
• Collaborate with clinical leadership regarding patient care and provider needs
• Maintain applicable licenses, credentials, and professional requirements

Telemedicine Physician

• Provide in-person general practice and wound care physician services every Tuesday
• Evaluate patients and develop appropriate treatment plans
• Provide physician-level wound assessment, treatment, and clinical decision-making
• Collaborate with NPs, PAs, nurses, and other interdisciplinary care team members
• Provide clinical consultation and physician oversight as appropriate
• Review and complete required clinical documentation accurately and timely
• Support continuity of care and adherence to NIVA Health's clinical standards
• Coordinate with clinical leadership regarding patient needs and changes in condition
• Maintain required licenses, credentials, and professional requirements
• Provide meaningful patient care in the Tarboro area

• Provide telemedicine physician services as scheduled
• Provide general practice and wound care clinical consultation and physician oversight
• Serve as a supervising/collaborating physician for designated advanced practice providers
• Review and sign clinical documentation when required
• Provide clinical guidance and support to NPs, PAs, nurses, and interdisciplinary care team members
• Support clinical quality, continuity of care, and adherence to clinical standards
• Collaborate with clinical leadership regarding patient care and provider needs

• Conduct telemedicine consultations and initial wound assessments, establishing diagnosis, wound etiology, and plan of care
• Review wound photographs, measurements, and serial documentation to track healing and adjust treatment
• Direct dressing selection, offloading and compression strategies, debridement plans, and infection management, including antibiotic stewardship
• Determine candidacy for advanced modalities and cellular/tissue-based products, documenting medical necessity according to payer coverage criteria
• Provide supervision and clinical oversight to Nurse Practitioners performing in-home wound visits
• Identify wounds requiring escalation and coordinate vascular, surgical, or higher-level-care referrals
• Ensure timely and accurate completion of medical records and maintain clinical governance standards
• Foster a compassionate, patient-centered atmosphere
• Provide specialized telemedicine wound-care oversight for patients in South Carolina and North Carolina

Wound Care Telemedicine Physician – Supervising

Executive Assistant

• Serve as the primary point of contact among executives, employees, clients, and external partners
• Manage and prioritize information flow effectively and accurately
• Oversee calendars, scheduling, and meeting organization
• Coordinate travel and accommodation arrangements
• Prepare and maintain weekly, monthly, and quarterly reports
• Format and draft internal and external communications, including memos, emails, and presentations
• Record and maintain meeting minutes
• Screen phone calls and manage correspondence
• Purchase and facilitate delivery of equipment to new and existing team members
• Perform additional duties as assigned by management