noris network AG

Network Engineer

• Resolve incidents sustainably and plan and implement changes in line with processes and SLAs
• Proactively optimize systems through upgrades, migrations, monitoring, and adjustments
• Work with Juniper and Arista, including CVP, in a high-end environment
• Get started with automation using Ansible and GitLab
• Operate complex WAN core, ISP peering, and cloud networking environments
• Participate in on-call rotations and carry out scheduled out-of-hours changes in accordance with customer SLAs
• Collaborate within the Network Operations team in the Platform Services department

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Senior Network Engineer

Systems Engineer

• Operation and administration of Linux-based customer systems, including the services and applications running on them
• Compliance with ITIL/ITSM processes within the agreed SLAs
• Participation in a rotating on-call schedule and team shift work
• Further development of Ansible-based automation for rollouts, patching, and provisioning
• Use of the internal AI infrastructure to automate IT operations (AIOps)
• Identification and elimination of repetitive manual processes
• Independent planning and implementation of changes within the ITIL framework
• Customer communication regarding maintenance activities and incidents
• Coordination with internal teams such as Service Desk, Product Delivery, and Change Management, as well as external service providers

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Senior IT Systems Engineer, Linux

• Operate highly available and business-critical ServiceNow applications and connected systems
• Act as a point of contact for customers
• Regularly take responsibility for the technical hotline to ensure smooth 24/7 operation of the instances
• Independently plan and implement changes in accordance with ITIL
• Resolve incidents and problems and derive measures for sustainable problem resolution
• Further develop automation
• Deploy new customer instances
• Further develop operational processes
• Provision and operate ServiceNow instances from the operating-system level (Linux), including the Java applications running on them and MariaDB or PostgreSQL databases
• Conduct Incident, Change, and Problem Management analyses
• Plan and implement projects

Explore Senior IT Systems Engineer – ServiceNow at noris network AG. Review requirements and application details.