Norton Lilly International

Manager

• Plan, direct, and control assigned vessel activities with substantial autonomy
• Serve as primary operational decision-maker for vessel port call planning, execution, and stakeholder coordination
• Determine vessel services, vendor selection, and operational priorities
• Evaluate operational, financial, and regulatory factors and mitigate risks affecting vessel turnaround and cost
• Oversee and approve vessel documentation, financial transactions, and disbursement accounts
• Identify, assess, and resolve complex operational issues, service disruptions, regulatory challenges, and scheduling conflicts
• Coordinate terminal operators, service providers, government agencies, internal teams, and other stakeholders
• Board vessels as needed as the company’s on-site representative and perform onboard and documentation activities
• Provide guidance to support personnel
• Maintain on-call coverage, including evenings, weekends, and holidays as required
• Participate in safety meetings and initiatives and maintain compliance with safety policies and regulations
• Prepare and deliver Port Disbursement forecasts to clients
• Maintain communication with principals, customers, port service providers, internal teams, and government agencies
• Participate in local maritime organizations such as the Propeller Club
• Ensure accurate and timely communications and compliant vessel and customer documentation
• Perform other duties as assigned

Vessel Manager

• Manage total operations within the assigned department or team under the direct guidance of the Regional Manager
• Lead and develop the team, monitor performance, and ensure compliance with organizational policies and procedures
• Work with senior leadership to implement strategies, allocate resources, and drive continuous improvement
• Serve as a key communication point between the local port office and upper management
• Manage budgeting, performance reviews, and a positive, productive work environment
• Maintain profitable operations across assigned offices, targeting a minimum 12% profit margin
• Process and maintain accurate billing activities
• Monitor and analyze KPIs related to cost, compliance, revenue, profit and loss, turnover, and other metrics
• Support operational budgets and oversee P&L responsibilities
• Monitor safety KPIs and training compliance; lead safety meetings and submit safety reports
• Implement and enforce the NLI safety program and comply with federal, state, and local regulations
• Participate in recruitment, interviewing, hiring, training, terminations, disciplinary actions, and employee retention
• Maintain communication with principals, customers, Port Partners, Port Authority, terminals, and government agencies
• Board vessels for operational training, oversight, and relationship purposes
• Build local community relationships and participate in maritime organizations and sales activities
• Identify local opportunities and participate in customer sales calls and events
• Uphold communication quality and timeliness; report on CRM metrics, user engagement, and system ROI
• Maintain content calendars and support client-facing teams with communication tools and templates
• Provide training and guidance to the local port office
• Abide by company HSEQ policies and procedures; perform additional duties as assigned

Vessel Manager

Port Manager