Demonstrates strong customer service skills with proficiency in ERP/CRM systems such as SAP and Oracle. Capable of multitasking and prioritizing tasks in a fast-paced environment while maintaining attention to detail and effective communication.

Highest-signal resume keywords

Customer Service ExperienceProficiency With ERP/CRM SystemsStrong Written And Verbal Communication SkillsOrganizational AbilitiesProblem-Solving Mindset

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Answer calls and emails from customers about needs, complaints, and potential product or service issues
Communicate with customers regarding service requests
Utilize software, databases, scripts, and tools appropriately
Respond efficiently and professionally to callers, explain possible solutions, and escalate calls to Centers of Excellence as needed
Coordinate with the warehouse to arrange shipment of necessary parts for service calls
Coordinate with the service coordinator to arrange service personnel availability for service calls
Liaise with customers regarding quotation and invoicing queries
Work with the Service Manager to prioritize service calls
Perform other assigned work-related tasks
Comply with NOV Company and HSE policies and procedures

Requirements

What you’ll need

High school diploma or equivalent; associate’s degree preferred
1-3 years of experience in customer service or sales order processing
Proficiency with ERP/CRM systems such as SAP, Oracle, or similar
Strong written and verbal communication skills
Excellent organizational abilities and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Basic understanding of oilfield equipment and supply chain processes
Problem-solving mindset with a customer-focused attitude
Proficient in Microsoft Office, especially Excel
Eligibility to work in the United States without sponsorship

Benefits

Comp & perks

401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest
Competitive medical plans covering the employee, eligible spouse, and eligible children from the first date of hire
FREE preventative medical and dental care for the entire family when enrolled in an NOV medical/dental plan and using an in-network physician
FREE Basic Life and AD&D insurance for full-time employees
3 weeks of paid vacation per year for regular full-time employees, prorated based on start date
Up to 11 paid holidays per year for regular full-time employees

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceSales Order ProcessingERP SystemsCRM SystemsMicrosoft ExcelAttention To DetailMultitaskingPrioritizationOilfield Equipment KnowledgeSupply Chain Processes

Soft Skills

Communication SkillsOrganizational SkillsCustomer-Focused Attitude

Industry Keywords

HSE PoliciesService CoordinationQuotation ManagementInvoicing QueriesService Calls