Demonstrates strong customer service skills with proficiency in ERP/CRM systems and Microsoft Office, particularly Excel. Capable of managing service orders, coordinating logistics, and maintaining effective communication throughout the order lifecycle.

Highest-signal resume keywords

Customer Service ExperienceERP/CRM ProficiencyStrong Communication SkillsOrganizational AbilitiesProblem-Solving Mindset

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Act as the primary liaison between clients and internal teams.
Translate customer requests into accurate quotes and sales orders.
Answer customer calls and emails regarding needs, complaints, product or service issues, and service requests.
Utilize software, databases, scripts, and tools appropriately.
Respond efficiently and professionally, explain possible solutions, and escalate calls to Centers of Excellence as needed.
Coordinate with the warehouse to arrange shipment of necessary parts for service calls.
Coordinate with the service coordinator to arrange service personnel availability for service calls.
Liaise with customers regarding quotations and invoicing queries.
Work with the Service Manager to prioritize service calls.
Expedite material deliveries, resolve order discrepancies, and maintain communication throughout the order lifecycle.
Perform other work-related tasks as assigned.
Comply with all NOV Company and HSE policies and procedures.

Requirements

What you’ll need

High school diploma or equivalent; associate’s degree preferred.
1-3 years of experience in customer service or sales order processing.
Proficiency with ERP/CRM systems (e.g., SAP, Oracle, or similar).
Strong written and verbal communication skills.
Excellent organizational abilities and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Basic understanding of oilfield equipment and supply chain processes.
Problem-solving mindset with a customer-focused attitude.
Proficient in Microsoft Office, especially Excel.
Eligibility to work in the United States without sponsorship.

Benefits

Comp & perks

401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
Competitive medical plans covering the employee, eligible spouse, and eligible children from the first date of hire.
FREE preventative medical and dental care for the entire family when enrolled in an NOV medical/dental plan and seeing an in-network physician.
FREE Basic Life and AD&D insurance for full-time employees.
3 weeks of paid vacation per year for regular full-time employees, prorated based on start date.
Up to 11 paid holidays per year for regular full-time employees.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Order ProcessingQuotations ManagementOrder Discrepancy ResolutionService CoordinationBasic Understanding of Oilfield Equipment

Soft Skills

Attention to DetailMultitasking AbilityCustomer-Focused Attitude

Tools & Technologies

ERP SystemsCRM SystemsMicrosoft Excel

Industry Keywords

Supply Chain ProcessesHSE PoliciesNOV Company Compliance