Team Lead jobs in Philippines

Explore 7 matching jobs.

Octal Technical Solutions

Senior Team Lead – SaaS Support

Octal Technical Solutions

Posted: 10/22/2026
ERP
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Octal Technical Solutions

Senior Team Lead – SaaS Support

Octal Technical Solutions
Posted 10/22/2026full-timeManila City • PhilippinesSenior💰 ₱1,000,000 - ₱1,300,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical coaching and performance management within a customer support environment, focusing on operational excellence and continuous improvement through AI enablement and automation. Proven ability to lead teams in delivering high-quality resolutions for complex products.

Highest-signal resume keywords
Technical CoachingPerformance ManagementAI EnablementSaaS SupportAutomation Scripting

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Lead technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex products
  • Ensure agents and coaches meet operational KPIs
  • Ensure delivery of high-quality resolutions
  • Drive continuous improvement
  • Bridge technical expertise, coaching excellence, and operational performance
  • Drive innovation through AI enablement, including coding, automation, and development of agentic AI solutions to enhance delivery support

Requirements

What you’ll need
  • Bachelor’s degree in IT, Business, or related field (or equivalent experience)
  • 2+ years in technical support (SaaS, ERP, or property tech preferred)
  • Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
  • Minimum 2 years experience as Technical Coach or equivalent role
  • Experience in Phyton, AI tools, automation, or scripting Preferred
  • Certification in Learn2Lead / Lead2Succeed
  • Coaching Certification
  • Proven experience in performance coaching in a metric-driven environment
  • 1 year plus in coaching, training, or leadership role
  • Fast-paced, customer-focused support environment
  • Hybrid work setup
  • Occasional overtime or on-call support during critical periods

Benefits

Comp & perks
  • Hybrid work setup
  • Occasional overtime or on-call support during critical periods

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
PythonAI ToolsAutomationScriptingComplex Product SupportKPI ManagementPerformance CoachingCustomer SupportTechnical EnablementContinuous Improvement
Soft Skills
LeadershipCoaching ExcellenceCustomer FocusCommunicationInnovation
Tools & Technologies
OneSiteAccounting ToolsCRM Tools
Certifications & Qualifications
Learn2Lead CertificationLead2Succeed CertificationCoaching Certification
Industry Keywords
Technical SupportSaaSERPProperty TechMetric-Driven Environment