Omniplex Learning

Customer Support

• Act as the first point of contact for customer queries, incidents and service requests across support channels
• Assess, categorise and prioritise incoming support tickets
• Resolve first-line issues wherever possible
• Escalate complex cases to second-line support colleagues and wider business teams when required
• Maintain accurate case records, activity logs and customer interaction histories within Salesforce Service Cloud
• Support customers through email, telephone, video conferencing and community platforms
• Contribute to Knowledge Base content, knowledge sharing and continuous improvements to the customer support service

Explore Customer Support Advisor at Omniplex Learning. Review requirements and application details.

Customer Support Advisor

Revenue Operations

• Capture current ways of working and help create clear current and target process maps
• Identify gaps between existing and proposed processes
• Translate process gaps into requirements, user stories and acceptance criteria for architects and the scrum team
• Document process scenarios across lead and opportunity management, order and billing, customer and usage, and renewal
• Support business testing, record results and identify potential delivery challenges before changes go live
• Create practical guides and training materials
• Gather user questions and feedback to inform future improvements
• Help maintain agreed process rules
• Support development of an Enablement Hub containing self-service learning and adoption content

Explore RevOps Analyst at Omniplex Learning. Review requirements and application details.

RevOps Analyst

Financial Planning and Analysis

• Take ownership of day-to-day accounts payable activities, including purchase invoices, purchase orders and employee expenses
• Ensure invoices and expenses are processed accurately and approved efficiently
• Reconcile supplier statements, investigating and resolving discrepancies as they arise
• Set up weekly payment runs, ensuring suppliers and employee expenses are paid accurately and on time
• Complete daily bank reconciliations, including allocating daily cash receipts to customer accounts
• Maintain supplier accounts, respond to supplier queries and manage the payables inbox
• Support month-end processes and work collaboratively with the team to meet key deadlines
• Provide support across wider finance activities such as Sales Ledger (AR) and ad hoc projects as required

Explore Finance Assistant at Omniplex Learning. Review requirements and application details.

Open roles

Customer Support Advisor

RevOps Analyst

Finance Assistant