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OneSource VirtualCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer tax profiles, including payroll tax data management and compliance with U.S. federal, state, and local tax regulations. Proficient in using Excel and reporting tools to analyze data and support decision-making while maintaining high standards of accuracy and organization.
Highest-signal resume keywords
Payroll Tax ManagementData Analysis Using ExcelTax Data ManagementCustomer CommunicationMulti-Jurisdictional Tax Knowledge
About the role
Key responsibilities & impact- Own and maintain assigned customer tax profiles, including jurisdictions, account numbers, unemployment insurance rates, filing frequencies, account statuses, and other employer tax attributes
- Process accurate and timely tax profile updates within approved systems and tools
- Manage assigned customer cases and internal tasks from intake through resolution, including prioritization, research, documentation, communication, follow-up, closure, or transfer
- Provide support for tax profile questions, tax-code setup needs, general payroll tax inquiries, and customer-reported data concerns
- Review employer- and employee-level payroll tax data and research wage, tax, data, or configuration discrepancies
- Identify conditions affecting funding, payments, filings, reconciliation, or customer reporting and initiate corrections or escalations
- Use outreach and escalation processes, set expectations, and provide complete handoffs when specialized ownership is required
- Collaborate across Tax Operations and use Excel, Power BI, and other reporting tools to manage work, identify exceptions, and support decisions
- Meet service levels, deadlines, quality standards, production expectations, and critical monthly, quarterly, year-end, or ad hoc business needs
- Protect customer and company information, participate in training and process improvement, adapt to changing requirements, and demonstrate OSV values
Requirements
What you’ll need- Associate degree or equivalent combination of education and relevant experience
- Working knowledge of U.S. federal, state, and local payroll tax concepts and multi-jurisdictional requirements
- Proficiency with Microsoft Excel, including the ability to organize, compare, filter, and analyze data
- Ability to manage multiple priorities and deadlines while producing accurate, well-documented work
- Highly organized and detail-oriented, with excellent written and verbal communication skills
- Payroll tax outsourcing or managed-services experience preferred
- Experience in payroll tax, payroll operations, tax data management, or a comparable data-intensive service environment preferred
- Reliable attendance, sustained focus, confidentiality, and effective virtual collaboration
- Schedule flexibility during critical business periods may be required
- No direct people-management responsibility
Benefits
Comp & perks- Values-based culture
- Upward mobility
- Professional development opportunities
- Schedule flexibility may be needed during critical business periods, consistent with company policy and applicable law
- Remote work arrangement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll Tax ConceptsData ManagementTax Profile UpdatesWage Discrepancy ResearchDocumentation Skills
Soft Skills
Highly OrganizedDetail-OrientedEffective CommunicationAbility to Manage PrioritiesConfidentiality
Tools & Technologies
Microsoft ExcelPower BIReporting Tools
Certifications & Qualifications
Associate Degree
Industry Keywords
Payroll OperationsTax ComplianceManaged ServicesCustomer SupportService Level Agreements