OVRSEA

Operations

• Support European Operations Managers with their international shipments
• Prepare documentation for air and sea freight shipments
• Gather essential information to track shipments
• Contact partners to monitor shipment progress
• Build strong relationships with partners and establish new collaboration processes
• Manage transport invoicing
• Monitor invoicing performance indicators and track margins
• Collaborate with the Business Performance and Product teams to develop new processes
• Challenge existing processes and identify productivity improvements

Internship – Operations Management

• Manage a portfolio of customers
• Coordinate and organize air, sea, road, and rail transport
• Advise customers and proactively resolve issues
• Respond to customer requests for quotations and plan international transport by sea, air, and rail
• Improve processes between quotation, operations, and invoicing
• Participate in invoicing transport files
• Explain discrepancies between quotations and billing to customers
• Manage supplier relationships and negotiations with carriers and agents worldwide
• Develop team knowledge through research and article production
• Refine operational strategies
• Coordinate international transport operations and manage agents, shipping and trucking carriers, and customs brokers
• Keep clients informed about shipment progress and key stages
• Guide clients through challenges and provide solutions