Oxford Collection Hotels

Manager

• Support the General Manager in overseeing day-to-day hotel operations
• Ensure guest satisfaction, operational efficiency, sanitation, cleanliness, and team performance
• Manage leadership across front office, housekeeping, food and beverage, and maintenance
• Control operating expenses, labor costs, budgets, forecasts, and profitability
• Complete monthly and quarterly budget and P&L reviews
• Review invoices, direct billing, collections, payments, and reconciliations
• Serve as direct report and first point of contact for department leadership
• Assist with hotel goals, property improvements, and capital expenditure suggestions
• Inspect property presentation and participate in management and department meetings
• Communicate with the home office and fill in for the General Manager when absent
• Assist department managers with recruiting, hiring, training, coaching, development, and performance evaluations
• Investigate employee relations and safety issues and support return-to-work processes
• Review schedules and complete payroll in compliance with labor laws
• Anticipate guest needs, enhance guest experiences, and resolve complaints
• Monitor guest feedback and implement service improvements
• Complete daily activity logs and communicate shift information
• Adhere to attendance policies and perform other assigned duties

Assistant General Manager

Sales

• Generate new business and grow existing corporate, group, government, and other key market accounts
• Lead direct sales efforts and achieve monthly, quarterly, and annual room revenue goals
• Maintain prospecting efforts and pipeline; follow up on leads and uncover new opportunities
• Develop and maintain client relationships and partnerships in the Seattle market
• Conduct inbound and outbound sales calls, client entertainment, networking, and occasional trade-show representation
• Participate in weekly sales and revenue calls
• Mentor, coach, train, and manage sales team performance
• Assist with account deployment, comp shops, rate reviews, hiring, employee relations, and performance reviews
• Develop the annual selling plan with Sales and Marketing leadership
• Analyze revenue reports, forecasts, STAR reports, rates, sales data, and group bookings
• Negotiate room rates and function-space commitments using yield-management techniques
• Review RFPs and rate agreements and support revenue-management programs
• Communicate with hotel staff and home-office teams to coordinate services and revenue opportunities
• Oversee the Sales Coordinator if assigned and assist the General Manager with reports and special projects

Assistant General Manager

Director of Sales