Pathstream

Support Specialist

• Ramp up on new client/partner programs and maintain current knowledge across the portfolio
• Guide new learners through onboarding and provide ongoing information, encouragement, and support
• Design and execute intervention and follow-up strategies through email, SMS, and phone to improve retention and completion
• Track and evaluate intervention results and refine approaches for retention and engagement
• Support refinement and development of AI-powered learner support tools
• Surface learner feedback to Marketing, Product, and other relevant internal teams
• Collaborate cross-functionally with Support, Program, Product, and Marketing teams to resolve learner-reported issues
• Monitor learner engagement metrics and outcomes
• Identify opportunities to clarify marketing and flag product bugs

Senior Learner Support, Outreach Specialist

Researcher

• Build and maintain a pipeline of subject matter expert advisors
• Plan, conduct, and synthesize research studies, including landscape scans and usability tests
• Support early-stage exploration of new product areas, industries, and user pain points
• Run usability testing on product features before release and identify user-experience improvements
• Gather curriculum input from subject matter experts and identify ways to tailor or improve courses
• Monitor released features and curriculum using quantitative user data, surveys, user interviews, and session replays
• Feed research insights back to product and curriculum teams
• Design product research processes and identify automation or process changes to improve efficiency
• Source and screen subject matter expert advisors
• Organize research files and findings and manage research logistics, including scheduling and compensation
• Help stakeholders address research insights and build and user-test prototypes
• Maintain advisor relationships and coordinate communication with Pathstream stakeholders
• Serve as a voice of the customer for teams building and testing new user experiences
• Collaborate with Product, Design, Learning Experience Design, and go-to-market teams

Product Researcher

Learning and Development

• Report to the Learning Experience Design Manager
• Transform program goals into course structures by defining learning objectives, instructional approaches, and execution plans
• Design and author learner-centered asynchronous curriculum, including lessons, activities, and assessments
• Build real-world skills for learners working in industry contexts
• Iterate course materials using stakeholder and subject matter expert feedback
• Ensure alignment with learning objectives, LXD best practices, and internal standards
• Manage the full course creation lifecycle from concept through delivery
• Ensure timely execution, instructional quality, and alignment with program goals
• Apply learning science and research to instructional approaches
• Use program data, learner feedback, and performance metrics to refine instructional strategies
• Leverage established AI tools and explore new applications for improved learning experiences

Learning Experience Designer

Client Partner

• Own and grow an enterprise B2B client portfolio clustered into an industry, industries, or functions
• Drive revenue growth, product adoption, renewals, and expansion across the portfolio
• Own portfolio metrics, client outcomes, engagement quality, and portfolio health; refresh the portfolio quarterly
• Move clients through proof-of-concept scholarship, paid pilot, and division rollout stages on defined timelines
• Serve as account lead for one portfolio client
• Establish internal understanding of industry and client business issues, financial performance, and relevant trends
• Direct matrixed customer success, marketing, and operations partners to improve activations, enrollments, completions, and coaching engagement
• Track program performance and attrition data, calculate ROI, and direct interventions when metrics need attention
• Evaluate user-facing marketing and provide substantive feedback on campaign strategy
• Deliver quarterly verdicts on coaching, curriculum, user experience, business objectives, and ROI; recommend roadmap changes
• Set portfolio operating cadence, agenda, and quality bar for client-facing narratives
• Manage and develop a customer success lead
• Set priorities for matrixed sales, marketing, coaching, learning design, operations, and data partners
• Advocate for portfolio resources and translate learnings into efficient, scalable operational processes
• Report to the CRO