Demonstrates exceptional customer service and organizational skills while maintaining regulatory compliance and accuracy in processing transactions. Proficient in managing customer interactions and generating reports to support sales and operational efficiency.

Highest-signal resume keywords

Customer ServiceOrganizational SkillsAttention To DetailSAP ProficiencyMS Office Proficiency

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Assist internal and external customers and sales representatives with order entry
Process customer transactions including orders, quotes, and returns
Maintain customer, territory, facility, and interaction records
Generate reports
Monitor scheduled shipment dates to ensure timely delivery
Maintain regulatory compliance with company, state, and federal policies
Follow Accounts Receivable policies and practices
Verify pricing and terms according to procedures and customer profitability profiles
Work simultaneously across multiple computer systems and communication platforms
Maintain current knowledge of company products, policies, and procedures
Develop relationships across business functions, with customers, and manufacturing partners
Provide customer service and sales support; answer queries and resolve problems
Communicate relevant customer information to sales representatives or management
Identify customer requirements and recommend products or solutions
Upgrade telephone orders
Introduce and promote new products during calls
Make outbound calls to existing customers to suggest additional products and increase sales and services
Perform other duties as assigned

Requirements

What you’ll need

High School Degree or equivalent
Exceptional customer service and organizational skills
Accuracy and strong attention to detail
Effective verbal, written, and interpersonal communication skills
General computer proficiency including knowledge of MS Office
Associate’s Degree or equivalent combination of education and experience (preferred)
Proficiency in SAP or related ERP (preferred)
Must be able to operate a computer or other office devices for the majority of the workday
May occasionally need to move packages up to 10 pounds
Must be able to communicate in person, over the phone, and in writing
Must be able to understand and effectively exchange accurate information with coworkers, customers, and vendors
Must be able to read and interpret electronic and written documents
Minimal local travel, approximately 10%
Must adhere to company, state, and federal regulatory guidelines

Benefits

Comp & perks

Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
Unique incentive programs and rewards for eligible employees

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryTransaction ProcessingReport GenerationRegulatory ComplianceAccounts Receivable PracticesPricing VerificationProduct KnowledgeOutbound CallingProblem ResolutionElectronic Document Interpretation

Soft Skills

Effective CommunicationInterpersonal Skills

Tools & Technologies

SAPERP SystemsMS Office

Industry Keywords

Customer TransactionsSales SupportTimely DeliveryCustomer RelationshipsFederal Regulatory Guidelines