Preferred Hotels & Resorts

Product Manager

• Own the end-to-end product experience across iprefer.com and the I Prefer mobile application
• Establish a scalable digital product roadmap aligned with UX, customer experience, revenue growth, and strategic objectives
• Own roadmap, backlog, delivery planning, sprint readiness, launch coordination, and post-release validation for brand and B2B web and mobile releases
• Partner with engineering and UX to define epics, user stories, acceptance criteria, and release plans
• Manage stakeholder reviews, dependencies, delivery trade-offs, and operating cadence across web, mobile, CMS, reservations, and loyalty workstreams
• Serve as primary Product Owner for PTG’s brand sites and B2C digital experiences
• Improve discovery, booking, account, offers, loyalty engagement, and redemption experiences across web and mobile
• Translate member insights, business priorities, analytics, and stakeholder feedback into a prioritized roadmap
• Define product KPIs, instrument user flows, and use analytics to guide prioritization and demonstrate impact
• Define and track GEO performance metrics
• Provide prioritization, coaching, and delivery guidance to the part-time B2B Product Owner
• Coordinate B2B and brand roadmap dependencies, shared capabilities, content models, integrations, and release timelines
• Lead release readiness, including scope, QA, analytics tagging, content, merchandising, training, and stakeholder communications
• Define delivery governance covering intake, prioritization, sprint planning, dependency tracking, launch approvals, and post-launch measurement
• Identify risks, blockers, resourcing gaps, and cross-platform dependencies and escalate trade-offs with recommendations
• Optimize consumer journeys using behavioral data, voice-of-customer inputs, usability findings, and business performance trends
• Partner with UX, content, CRM, loyalty, and hotel-facing teams to deliver intuitive, personalized, commercially effective, and consistent experiences
• Report directly to the Senior Director of Product

Director, Product Management

• Establish and scale the digital product roadmap for iprefer.com and the I Prefer mobile application
• Own end-to-end delivery planning for Brand and B2B consumer web and mobile releases
• Manage roadmap sequencing, backlog health, sprint readiness, launch coordination, and post-release validation
• Partner with engineering and UX to define epics, user stories, acceptance criteria, and release plans
• Serve as primary Product Owner for PTG’s Brand sites and B2C digital experiences
• Improve discovery, booking, account, offers, loyalty engagement, and redemption experiences across web and mobile
• Translate member insights, business priorities, analytics, and stakeholder feedback into a prioritized roadmap
• Define product KPIs, instrument key user flows, and use analytics to inform prioritization
• Define and track GEO performance metrics
• Provide prioritization, coaching, and delivery guidance to the part-time B2B Product Owner
• Coordinate B2B and Brand roadmap dependencies
• Lead release readiness for Brand websites and mobile launches, including scope, QA, analytics tagging, content, merchandising, training, and communications
• Create the delivery operating model for intake, prioritization, sprint planning, dependency tracking, launch approvals, and post-launch measurement
• Identify risks, blockers, resourcing gaps, and cross-platform dependencies
• Optimize core Brand consumer journeys using behavioral data, voice-of-customer inputs, usability findings, and business trends
• Partner with UX, content, CRM, loyalty, and hotel-facing teams to deliver intuitive, personalized, commercially effective experiences