Protera

Administration

• Support the day-to-day administration and maintenance of SAP landscapes
• Monitor SAP environments including ECC, S/4HANA, NetWeaver, and related platforms
• Assist with SAP system refreshes, client copies, transports, and routine Basis activities
• Support SAP patching, kernel updates, and system maintenance activities
• Monitor system health, availability, and performance
• Administer and support SAP monitoring and management platforms
• Configure monitoring alerts, thresholds, dashboards, and notifications
• Analyze system alerts and work with technical teams to resolve issues
• Perform health checks and proactive monitoring across SAP environments
• Support root cause analysis for recurring system and performance issues
• Provide Level 2 support for SAP Basis and platform-related issues
• Troubleshoot SAP application, connectivity, performance, and infrastructure incidents
• Participate in incident management and change management processes
• Create and maintain operational documentation and support procedures
• Monitor SAP application performance and system utilization
• Identify performance bottlenecks and escalate remediation recommendations
• Generate operational reports and dashboard metrics for stakeholders
• Support capacity planning and availability management initiatives
• Partner with SAP functional teams, infrastructure teams, and managed services providers
• Assist with planned maintenance activities and system upgrades
• Support audit, compliance, and operational readiness activities
• Contribute to continuous improvement initiatives across SAP operations

SAP Basis Administrator – Mid-Senior Level

Pre-sales Engineer

• Partner with Account Executives on qualified opportunities and join discovery calls to assess prospects’ SAP landscapes, business drivers, and technical constraints
• Design end-to-end target-state architectures covering ECC-to-S/4HANA conversion, RISE with SAP, SAP AMS Functional Support, managed hosting on AWS/Azure/GCP, and SAP BTP extensions
• Lead technical presentations, solution demonstrations, and proof-of-concept engagements
• Own technical content of RFP/RFI/RFQ responses, including architecture diagrams, technical narratives, scope assumptions, and effort/staffing inputs
• Act as a trusted technical advisor during sales cycles, handle technical objections, and differentiate Protera from competitors
• Create, compare, and present pricing models to customers
• Support contract and statement-of-work discussions by validating technical scope, assumptions, and feasibility
• Ensure clean technical handoff from sales to delivery
• Collaborate with SAP alliance and partner teams on SAP roadmap, RISE with SAP updates, BTP capabilities, and co-sell opportunities
• Contribute to reusable sales IP, including reference architectures, estimation models, demo environments, and competitive positioning materials
• Mentor junior solutions architects and sales engineers
• Represent Protera as a subject-matter expert at industry events, webinars, and analyst engagements

SAP Basis Administrator – Mid-Senior Level

SAP Solutions Architect – Sales & Pre-Sales