Demonstrates expertise in customer service and technical support within the bicycle industry, utilizing tools such as CRM and SAP to manage customer interactions and orders effectively. Possesses strong communication skills and the ability to work autonomously in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceBicycle Industry KnowledgeCRM ProficiencyTechnical Support SkillsTime Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the frontline customer service representative for Quality Bicycle Products
Provide high-quality customer service through phone, email, and web-based interactions
Field inbound technical and product-related questions
Enter and manage orders
Answer questions about QBP services, websites, catalog items, and related technical inquiries
Investigate and answer shipping-related questions
Process returns and credits
Work alongside QBP sales and brand support teams
Use and continually learn SAP, QBP B2B commerce website, CRM, SharePoint, Genesys Cloud, and other organizational tools
Collect, document, and maintain customer information and interactions via CRM
Attend department-specific meetings
Participate in new product releases
Pursue education and technical expertise
Perform other tasks assigned by Customer Service Leadership

Requirements

What you’ll need

1-2 years of relevant experience in customer service, sales, or consumer-facing role or equivalent area
Fluency in modern bicycle technology and trends
Strong time management skills
Organization, multitasking, and knowledge retention
Ability to work autonomously and make decisions in a fast-paced, high-volume environment
Excellent interpersonal and oral communication skills
Ability to listen and communicate in a pleasant manner, both written and verbal
Team-player attitude
Demonstrated computer skills
Ability to type 25-30 words per minute
Preferred: 1+ year of bicycle industry experience in customer service, operations, mechanics, or sales
Monday-Friday availability, 10:00 AM-6:00 PM Central Standard Time
High-speed internet with minimum 50 Mbps download speeds for remote work
Dedicated workspace free of outside noise and distractions
Ability to perform work extensively on a phone and computer
No visa sponsorship available

Benefits

Comp & perks

Discounts on bikes and bike parts
Get paid to ride your bike
Get paid to volunteer
Work from home
Technology provided: computer, display, headset, mouse, and keyboard

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ManagementTechnical Inquiry ResolutionTyping Speed 25-30 WPMProduct KnowledgeReturns Processing

Soft Skills

Interpersonal CommunicationOrganizationMultitaskingTeam Player AttitudeDecision Making

Tools & Technologies

SAPCRMQBP B2B Commerce WebsiteSharePointGenesys Cloud

Industry Keywords

Bicycle TechnologyCustomer ServiceSalesConsumer-Facing RoleTechnical Expertise