Quartierkraft GmbH

Customer Support

• Manage, categorize, and prioritize incoming tickets in HubSpot
• Decide which issues can be resolved by First-Level Support and which need to be escalated to IT
• Resolve customer inquiries by email and phone, ranging from billing questions to portal-related issues
• Guide tenants through the process of signing up for tenant electricity, including switching energy suppliers
• Analyze time-consuming processes and develop solutions such as FAQs, explainer videos, or AI-powered automation
• Build new processes in collaboration with Business Development and IT
• Lead and develop the Support team while growing into a leadership role
• Take responsibility for team objectives such as efficiency, degree of automation, and resolution times
• Work closely with IT, Business Development, Project Management, and Sales

Team Lead Customer Support

Business Development Rep

• Maintain customer data and prepare KPI and project reports
• Use data to prepare for events and trade fairs, and qualify leads generated at trade fairs
• Develop target-group-specific sales materials and presentations
• Support the preparation, execution, and follow-up of webinars
• Prepare content for meetings and workshops
• Continuously maintain the knowledge base
• Provide flexible sales support in a varied day-to-day environment
• Support strategic and operational projects within the Business Development team, internal projects, and the Sales team

Team Lead Customer Support

Working Student – Business Development & Sales Operations