Quest Technology Management

System Administrator

• Work with systems supporting the design, provisioning, installation, and configuration of hardware and software under the Shift Supervisor
• Provide instruction and perform complex administration of applications, Microsoft technologies, and server, storage, and backup systems
• Troubleshoot and configure Windows Active Directory, Group Policy, Microsoft DNS and DHCP, enterprise patching, file services, and print services
• Document and track support activities in a ticket system, including time recording, issue identification, resolution steps, and follow-up communication
• Escalate issues to supervisors or appropriate technical teams and advise on next steps for break/fix tickets
• Install new and rebuild existing servers; configure hardware, peripherals, and services according to standards and project requirements
• Perform installations, integrations, configuration, upgrades, troubleshooting, and performance tuning of software technologies from multiple vendors
• Partner with the Shift Supervisor and business management to ensure operational success
• Troubleshoot and configure moderately complex to complex servers and applications across IaaS, PaaS, and SaaS compute
• Author, interpret, and maintain system documentation
• Lead and participate as a technical resource in root cause analysis, troubleshooting, and issue resolution
• Follow Knowledge Base processes and procedures for Quest and clients
• Follow security protocols, including user authentication, data encryption, access controls, and incident reporting
• Perform other duties as assigned

Accounts Receivable

• Follow up timely and consistently on all aged Accounts Receivable
• Research and resolve customer invoice and purchase order discrepancies
• Provide invoice copies to clients as requested
• Provide proof-of-shipment documentation when requested by clients
• Verify credit history and set up new customer accounts
• Respond to credit references received from other companies regarding clients
• Manage all aspects of the credit card process, including verifying charges, credits, and month-end balances
• Enter, post, and prepare online banking deposits daily
• Maintain precise records of incoming payments
• Contact clients to ensure outstanding invoices are paid
• Collaborate with the billing team on missing invoices, corrections, and customer billing disputes
• Track all receipts and regularly check for discrepancies in payments received

System Administrator

Accounts Receivable Specialist