Questel

Account Manager

• Develop and retain a customer portfolio in France and Southern Europe
• Prospect and develop a new client portfolio
• Manage and grow existing accounts through up-selling and cross-selling
• Address targeted prospects, demonstrate solution benefits and strategic use, and communicate ROI
• Monitor the competitive landscape among customers and in the market
• Manage complex sales processes
• Retain customers and establish trusted partnerships within large customer organizations
• Attend conferences, exhibitions, and trade shows while representing the company
• Provide regular results and activity reports
• Propose an ambitious business development plan to the manager

Key Account Manager – Translation & Filing

Business Development Rep

• Identify and prospect new law firms across the UK and Nordics region
• Build pipeline using Salesforce, LinkedIn Sales Navigator, ZoomInfo, and other tools
• Execute multi-channel outbound campaigns
• Qualify prospects and schedule meetings for the Sales team
• Maintain Salesforce hygiene
• Collaborate with Sales and Marketing
• Achieve activity and pipeline KPIs
• Support the growth of Questel's Patent Business Unit, primarily focusing on law firms

Business Development Representative

Project Manager

• Support the Operations and Sales teams by managing aspects of the document translation lifecycle
• Assist with new interpretation requests and process new orders
• Assist the operations team with launching new projects
• Initiate tasks for rush requests
• Pre-process files before delivery to translators, ensuring complete and organized files
• Conduct postproduction quality assurance checks and communicate issues to project managers
• Source translation teams, administer tasks, and monitor progress on behalf of the project manager
• Prepare final delivery packages
• Maintain accurate, up-to-date project records
• Collaborate with the operations team to meet client specifications
• Manage project resources
• Support the operations team with additional tasks, including importing/exporting files
• Monitor assigned projects to ensure vendor acceptance
• Monitor group inboxes and assign emails to appropriate personnel
• Report unaccepted or unassigned projects to department managers
• Assist with feasibility requests
• Manage projects end-to-end to meet or exceed client requirements
• Work on special projects and other duties assigned by management

Key Account Manager – Translation & Filing

Business Development Representative

Project Manager, Operations – Life Sciences