RainFocus

Consultant

• Become an expert in the RainFocus platform
• Train client administrators on RainFocus tools and processes
• Configure the RainFocus platform
• Work with clients to identify business requirements and workflows
• Facilitate holistic system design and architecture workshops
• Identify platform configuration requirements
• Identify and mitigate risks to achieve implementation success
• Follow best practices for implementing RainFocus products
• Consult with clients on new ideas and best practices
• Document requirements, solution designs, and testing plans
• Provide regular milestone and task updates to project managers
• Provide project managers with level-of-effort estimates
• Communicate issues and risks to project managers and leadership
• Lead solution project calls and client demos
• Balance priorities across multiple assignments
• Track tasks thoroughly and complete assignments on time
• Contribute to implementation tools, processes, and templates
• Mentor, train, and build consulting skills with peers as needed

Solution Consultant

Customer Success Manager

• Create and maintain B2A documentation for new and existing accounts
• Perform structured audits of B2As against active client contracts, scope changes, and deliverable schedules
• Monitor deliverable completion against B2A milestones and flag discrepancies or risks to CSM Leadership
• Organize central repositories, knowledge bases, and CSM tools according to current B2A standards
• Audit recurring administrative tasks across the CSM team, including account health updates, account health scores, and weekly administration
• Identify administrative process gaps and recommend templates, checklists, or procedural improvements
• Maintain weekly and monthly operational scorecards for B2A completion rates and administrative compliance
• Assist CSM team members with ad-hoc administrative tasks and cross-functional handoffs
• Support post-conference dashboard audits and preparation, Salesforce reports and dashboard creation and maintenance, and risk report analysis
• Complete onboarding, learn the B2A framework, assume ownership of B2A creation, run weekly audits, and establish standardized administrative auditing processes

Junior Client Success Specialist

Account Manager

• Responsible for the sales target for Upsell Sales and Renewals depending on assigned account target list
• Identify customer needs, educate customers on potential solutions, demonstrate solutions in a live environment, and negotiate with key stakeholders to produce recurring revenue contracts
• Transition responsibility of existing accounts alongside Sales
• Renew existing contracts while identifying opportunities to expand RainFocus solutions into existing events
• Manage and nurture account relationships to create long-term strategic partnerships
• Manage complex enterprise deal cycles
• Provide account management to existing accounts, including structured quarterly business reviews with clients
• Become an expert in RainFocus solutions for conferences and events and adapt recommendations to varying client needs
• Work cross-functionally to drive revenue and increase customer satisfaction
• Develop creative ways to increase customer value
• Communicate business trends to the RainFocus product team
• Ensure excellent customer service across RainFocus

Solution Consultant

Junior Client Success Specialist

Enterprise Account Manager