RealManage

Customer Support

• Partner with Tier 2 product support specialists on complex, unclear, or high-impact issues
• Reproduce issues, test variables, and trace problems to their root cause
• Determine whether issues are software defects, configuration or data issues, integration failures, or training gaps
• Share troubleshooting methods and product knowledge with the support team
• Create and maintain knowledge base articles, known-issue documentation, and troubleshooting guides
• Participate in bug triage, sprint planning, and release reviews
• Document defects in Jira with reproduction steps, expected versus actual behavior, environment details, affected users, and business impact
• Work directly with engineers during investigations
• Provide user context on new features and changes before release
• Perform user acceptance and regression testing on fixes and releases
• Relay engineering status, workarounds, and release details to support teams and users
• Analyze ticket trends and user feedback to identify recurring pain points
• Investigate issues using read-only database queries, application logs, browser developer tools, and API responses
• Support enablement and onboarding teams with technical configuration and integration setup
• Coordinate user communication with engineering during production incidents
• Take on additional responsibilities and projects as needed

Tier 3 Product Support Specialist

• Partner with Tier 2 product support specialists on complex, unclear, or high-impact issues
• Reproduce issues, test variables, and trace problems to root cause
• Determine whether issues are software defects, configuration or data issues, integration failures, or training gaps
• Share troubleshooting methods and product knowledge with the support team
• Create and maintain knowledge base articles, known-issue documentation, and troubleshooting guides
• Participate in bug triage, sprint planning, and release reviews
• Represent user impact and priorities in engineering conversations
• Document defects in Jira with reproduction steps, expected versus actual behavior, environment details, affected users, and business impact
• Work directly with engineers during investigations
• Provide user context on new features and changes before release
• Perform user acceptance and regression testing on fixes and releases
• Relay engineering status, workarounds, and release details to support teams and users
• Analyze ticket trends and user feedback to identify recurring pain points
• Investigate issues using read-only database queries, application logs, browser developer tools, and API responses
• Support enablement and onboarding teams with technical configuration and integration setup
• Coordinate user communication with engineering during production incidents
• Report to the Software and Product Support Manager
• Take on additional responsibilities and projects as needed

Full-stack Engineer

• Set technical direction while modernizing the platform into an event-driven agentic operating system
• Set architecture, patterns, and engineering standards
• Design and ship autonomous, event-driven agentic processes
• Orchestrate AI coding agents and build guardrails, evaluations, and review practices
• Partner with product managers and designers to define outcomes and product priorities
• Lead architecture and design discussions focused on scalability, performance, security, and maintainability
• Present technical decisions and live demos to engineers and executives
• Mentor engineers and raise the team’s AI-native engineering standards
• Champion continuous delivery, DevOps, and rapid value delivery
• Perform other duties as assigned to meet organizational needs

Principal Software Engineer

• Set technical direction while modernizing the platform into an event-driven agentic operating system
• Establish architecture, patterns, and standards for the engineering team
• Design and ship autonomous, event-driven agentic processes
• Orchestrate AI coding agents and build guardrails, evaluations, and review practices
• Partner with product managers and designers to define outcomes and decide what to build
• Lead architecture and design discussions focused on scalability, performance, security, and maintainability
• Present technical decisions and live demos to engineers and executives
• Mentor engineers and raise the team's AI-native development standards
• Champion continuous delivery, DevOps, and rapid value delivery
• Perform other duties as assigned to meet organizational needs

Manager

• Draft comprehensive scopes of work for construction projects
• Develop detailed RFPs and provide guidance on vendor selection and contract negotiation
• Collaborate with architects, engineers, and stakeholders on project requirements and standards
• Review and analyze bids, negotiate contracts, and manage contractor performance
• Oversee day-to-day construction operations to ensure projects are on time, within scope, and within budget
• Manage construction documentation, including submittals, RFIs, change orders, and daily logs
• Conduct site inspections to monitor progress and compliance
• Resolve construction issues and conflicts
• Serve as primary point of contact for assigned client accounts
• Provide client updates and reports and identify opportunities to expand services
• Ensure compliance with local, state, and federal regulations and company policies
• Implement and maintain quality control programs
• Coordinate communication among clients, contractors, and stakeholders
• Conduct regular project meetings
• Identify project risks and develop mitigation strategies

Construction Services Manager

Sales

• Initiate contact with prospects through cold calls and outreach efforts
• Follow up with prospects at various stages of the sales process
• Present and demonstrate the value proposition of products and services to potential buyers
• Analyze data to identify trends and inform sales strategies
• Stay updated on company offerings and industry developments
• Maintain an organized database of contacts
• Cultivate enduring relationships with external stakeholders and internal teams
• Address complaints and participate in negotiations
• Perform other work-related tasks as needed

Tier 3 Product Support Specialist

Tier 3 Product Support Specialist

Principal Software Engineer

Principal Software Engineer

Construction Services Manager

Director of Sales – Market Development