Renalogic

Nurse

• Provide remote health coaching to members at risk for or living with chronic kidney disease
• Establish and maintain contact with assigned and active members via video, phone, text, and email in English
• Obtain and utilize clinical information to develop individualized member care plans and clinician-centered care plans per NCQA guidelines
• Assess members' health status and care coordination needs
• Collaborate with members' health care providers as needed
• Use motivational interviewing techniques, individualized care plans, and the Triple Aim framework to empower members to reach health goals
• Explain program benefits to new or inactive members with chronic kidney disease or risk of chronic kidney disease
• Document, request, and send member information in accordance with HIPAA compliance
• Meet individual performance metrics supporting member engagement and retention
• Report to the Clinical Care Team Manager

Clinical Nurse Coach, RN

Sales Operations Manager

• Own day-to-day administration and quality of commercial data in Zoho CRM, including accounts, contacts, leads, opportunities, and account ownership
• Establish and maintain standards for required fields, opportunity stages, deal updates, account hierarchy, and pipeline hygiene
• Identify stale, incomplete, or inconsistent records and coordinate resolution
• Coordinate with Sales, Marketing, Finance, and client-facing teams to ensure accurate commercial data across handoffs and reporting
• Coordinate commercial forecasting by collecting inputs, maintaining underlying data, consolidating results, and reporting changes against prior forecasts and actual performance
• Provide field-sales pipeline and forecast reporting to the SVP of Sales and consolidated commercial forecast information to the Chief Growth Officer
• Build and maintain dashboards and recurring reports on pipeline health, sales production, conversion, account activity, and commercial performance
• Analyze results by territory, seller, channel, partner, and product to identify trends, gaps, and opportunities
• Support commercial planning and budgeting with accurate data, clear assumptions, and timely reporting
• Document, administer, and improve sales processes, including lead assignment, opportunity management, proposal and RFP coordination, and sales-to-implementation handoffs
• Partner with the SVP of Sales on sales initiatives, pipeline reviews, and team workflows
• Maintain approved territory, account, lead, and quota assignment records
• Provide analysis for leadership decisions about coverage and resource allocation
• Work with Marketing to track lead sources, campaign results, and qualified-lead conversion
• Coordinate with Finance and HR on sales incentive data, calculations, reporting, and approved plan changes
• Partner with IT and stakeholders to improve sales technology and implement approved changes
• Ensure commercial policies and procedures are documented, accessible, and current
• Report to the Chief Growth Officer and work closely with the SVP of Sales